In a small insurance firm like ours, my job involves everything from completing the paperwork for policies to paying people and managing petty cash. At present I'm arranging for a new computer system to be installed, but as you'd probably expect, I do many different things.
We've been getting cancellations of orders from clients, saying they've been receiving faulty goods. We need to improve the system - random checking isn't good enough any more. And sales team leaders need to watch the situation carefully and report cancellations to head office immediately.