A Afinsnce director in a big company, for example, will often make a terrible small company finance director because he or she is used to having a team doing the day-to-day jobs.
　　B Mors often than not, the people making the choice prioritised different qualities in candidates or relied on guesswork.
　　C Recruitment would seem an obvious task to outsource, but the company's experience of recruitment agencies was not encouraging.
　　D They need paying for that, of course, but you will have them working for you and not for the candidate.
　　E They are usually in very specific markets and the problem they face is that
recruitment agencies may not really understand the sector.
　　F This means that companies cannot spend more than the standard ten minutes interviewing each applicant.
　　G Yet few are trained and competent for all aspects of the task.

　　13 According to the writer, in the mid-1990s Smithson's department store
　　A was making a loss.
　　B had a problem keeping staff.
　　C was unhappy with its advertising agency.
　　D mostly sold goods under the Smithson's name.
　　14 According to the writer, Smithson's profits started rising three years ago because of
　　A an improvement in the retailing sector.
　　B the previous work done on the store.
　　C Rowena Baker's choice of designer.
　　D a change in the products on sale.
　　15 According to Rowena Baker, one problem which Smithson's faced when she joined was that
　　A the number of people using the store was falling slowly.
　　B its competitors offered a more specialised range of products.
　　C the store's prices were set at the wrong level.
　　D customers were unhappy with the service provided.
　　16 According to the writer, many staff opposed Baker's plans because
　　A they were unwilling to change their way of working.
　　B they disagreed with her goals for the store.
　　C they felt they were not consulted enough about the changes.
　　D they were unhappy with her style of management.
　　17 Baker has changed staff policies because she believes that
　　A the corporate image can be improved through staff uniforms.
　　B the previous rules were not fair to customers.
　　C customers should be able to identify with the staff sewing them.
　　D employees should share in company profits.
　　18 What problem does John Mar'thews think Smithson's is facing?
　　A More money needs to be invested in the present store.
　　B The company's profits will only continue to rise if it expands.
　　C The refurbishment of the store is proving unpopular with customers.
　　D Smithson's shareholders expect a quick return on their investments.

　　19
　　A notify
　　B inform
　　C account
　　D report
　　20
　　A unite
　　B contact
　　C handle
　　D deal
　　21
　　A promotes
　　B presses
　　C advertises
　　D convinces
　　22
　　A ciesrer
　　B deeper
　　C smarter
　　D fuller
　　23
　　A respect
　　B fashion
　　C part
　　D means
　　24
　　A leader
　　B supporter
　　C adviser
　　D helper
　　26
　　A course
　　B line
　　C path
　　D route
　　26
　　A factors
　　B aspects
　　C causes
　　D topics
　　27
　　A put
　　B see
　　C keep
　　D take
　　28
　　A specify
　　B identify
　　C indicate
　　D refer
　　29
　　A giving
　　B operating
　　C reacting
　　D co-operating
　　30
　　A run
　　B forward
　　C move
　　D make
　　31
　　A appraisal
　　B value
　　C appreciation
　　D regard
　　32
　　A advantage
　　B benefit
　　C side
　　D behalf
　　33
　　A posts
　　B roles
　　C positions
　　D acts