15 What do we learn about Grasmere in the first paragraph?
　　A It concentrates on working in a particular sector.
　　B It helps customers to formulate their own requirements.
　　C It makes a range of products for a small number of applications.
　　D It designs products then looks for suitable customers for them.
　　16 What links Grasmere now with when it was founded?
　　A The company has always operated in the same premises.
　　B Some of the original machines are still used for manufacturing.
　　C The present range of products includes the original lines.
　　D The company has always had the same attitude to quality.
　　17 Grasmere's workforce has fallen because
　　A productivity has improved.
　　B it is difficult to recruit skilled staff.
　　C new machinery has been introduced.
　　D some staff chose to leave the company.
　　18 What does Malcolm Drake say about the company's relationship with its customers?
　　A Grasmere works on equal terms with its customers.
　　B Grasmere has a better relationship with some customers than others.
　　C Grasmere can learn a great deal from its customers.
　　D Grasmere is expected by some customers to provide too much information.
　　19 The company's exports are rising because
　　A it is following a strategy of promoting its products abroad.
　　B there is a growing demand abroad for the types of products it makes.
　　C overseas sections of its client companies are buying from Grasmere.
　　D it is gaining access to the overseas clients of its own customers.
　　20 It is part of Grasmere's policy to ensure that
　　A every customer is allocated to a specific salesperson.
　　B many of its engineers deaf directly with customers.
　　C each activity is carried out by dedicated staff.
　　D it has a department which designs new products.