商务英语听力第十期:客户抱怨
日期:2009-08-04 08:45

(单词翻译:单击)

技能训练


Please choose a correct answer for each question.

1. What alternative does Naomi offer the angry diner?

A) a Sri Lankan vegetable curry

B) a Sri Lankan fish curry

C) a Sri Lankan vegetarian curry


2. Which ingredients are in the curry?

A) chickpeas, fruit and spices

B) green peas, fruit and spices

C) chicken, fruit and spices


3. What kind of wine does Naomi recommend for the starter?

A) a sweet, red wine

B) a sparkling, white wine

C) a dry, white wine
文本
Roberto: Yes, sir, you wanted to speak to me. What can I do for you?

Male diner: Yeah, I’ve been telling the waitress here that I find it unacceptable that you distribute a menu with dishes which are not actually available. Why put it on the menu if you don’t serve it? I was really looking forward to eating the Thai chicken curry. It isn’t very professional, in fact it seems ridiculous.

Roberto: Well I tell you what I find ridiculous is customers who…

Naomi: Who…who haven’t been told about the other choices in the menu, yes, I’m sorry chef, it’s…it’s totally my fault. I should of course have explained that we have a delicious Sri Lankan vegetarian curry instead of the chicken one.

Male diner: Oh, a Sri Lankan vegetarian curry, eh? Well, yes, that sounds more like it.

Naomi: Yes, our chef has created a spicy, tangy Sri Lankan vegetarian curry with a mixture of chickpeas, oh a very healthy option, sir - fruit, and several exotic spices. I’m sure an experienced diner like yourself would be able to work out which ones…

Male diner: Oh, well, yes, I …I do have a good palate. Hmm, yes, okay, I’ll go for the vegetarian curry then. Thank you.

Naomi: Great, er, thank you so much chef for helping, I can finish the order now. So sir, for the starter you wanted the, er…
Roberto: (in background) If the experienced diner is finished, I have some work to do…in my unprofessional kitchen.

Naomi: So for the starter - the seafood platter, and for your main course - the Sri Lankan vegetarian curry. Would you like some wine with that?

Male diner: Yes, indeed. Now you seem to know your stuff, what do you suggest?

Naomi: Well, with a seafood starter I would suggest a dry white wine and with the curry, perhaps something a little more robust…

Male diner: No, no no, I don’t want to order two bottles of wine thank you!

Naomi: Oh, no sir, we have wines available by the glass or by the small carafe as well as by the bottle. Why don’t you have a glass of our house dry white wine with the seafood and then a small carafe of our house Shiraz red with the main course?

Male diner: Is there any other choice apart from the Shiraz. I’m not too keen on Shiraz these days.

Naomi: Well, we have an excellent Argentinian Malbec sir…

Male diner: Done ! I’ll have that. A glass of dry white wine with the starter and a small carafe of the Malbec with the main course. Oh and some still mineral water please. Well done, young lady! I’m looking forward to my meal after all now!!
日积月累
professional (adj.) - if you say something is professional, you approve of it because it is of very high standard 具有专门知识的; 表现专门技能的; 内行的
Many of the performers were of professional standard.
许多表演者都具有专业水平.
He was complimented on a very professional piece of work.
他由於一件表现出精湛技艺的作品而受到赞扬.

spicy (adj.) - having strong flavours or fragrance of spices 辛辣的,香辣的

tangy (adj.) - a flavour which is pleasantly strong and sharp 浓郁的,强烈的

exotic (adj.) - something is exotic when it is unusual and seems to be introduced from a distant country异国情调的;奇特的
exotic smells
奇特的味道
We saw pictures of exotic birds from the jungle of Brazil.
我们看到了来自于巴西热带雨林的各种奇异鸟类的照片。

spice (n.) - a powder or substance made from a plant and is used to season or flavour food香料(从植物中提取而得, 尤指粉状的)
Ginger, nutmeg, cinnamon, pepper and cloves are common spices.
姜﹑ 肉豆蔻﹑ 肉桂﹑ 胡椒﹑ 丁香都是常用的香料.

palate (n.) - the ability of a person to judge good food or drink味觉; 品味的能力:
a refined palate 精于品味

starter (n.) - a small quantity of food that is served as the first part of a meal 第一道菜
What would you like as a starter? 您第一道菜想来点什麽?

know your stuff - (informal) have good knowledge in a particular subject 对某一领域很精通

robust (adj.) - if you describe a wine or beverage as robust, it is rich in texture 浓烈的, 醇厚的

carafe (n.) - a tall glass container which is used to serve water or wine in a restaurant(餐桌上盛酒或水的)玻璃瓶

Shiraz - a type of red wine made from dark-skinned Shiraz grapes 设拉子

still (adj.) - a still drink is one that is not fizzy or not producing lot of bubbles (酒)不起泡的,不含气体的
答案
1. C

2. A

3. C

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重点单词
  • kitchenn. 厨房,(全套)炊具,灶间
  • experiencedadj. 有经验的
  • unusualadj. 不平常的,异常的
  • refinedadj. 精炼的,优雅的,精细的 v. 精炼,净化,使
  • professionaladj. 职业的,专业的,专门的 n. 专业人员
  • fragrancen. 香味
  • unacceptableadj. 不能接受的,不受欢迎的
  • distributev. 分配,散布
  • quantityn. 量,数量,大量
  • optionn. 选择权,可选物,优先购买权 v. 给予选择