技能训练

Please choose a correct answer for each question.

1. Why didn't Steve warn everyone about the fire drill?
A) He forgot
B) He thought people wouldn’t take it seriously
C) He wanted to play a game with the staff

2. As Hotel Manager what is Steve responsible for?
A) the safety of guests and staff
B) the enjoyment of the guests
C) staff recruitment

3. What didn't some of the staff know during the drill?
A) where the emergency exit was
B) where the meeting point was
C) where the fire extinguisher was

4. What is Jenny preparing?
A) a training course
B) a training day
C) a training plan

5. What needs to be fixed?
A) one of the fire doors
B) the fire alarm
C) the sprinkler system
文本
Jenny: Steve, what on earth were you thinking? You should have at least told Marina and I that you were planning to have a fire drill. Marina and I got the shock of our lives – we thought it was for real!

Marina: Yes, I thought something had gone wrong in the kitchens again.

Steve: I know, I know, you are right, sorry! I suppose I didn’t really think it through. I was just thinking about the accident in the kitchen and the fact that we haven’t had a fire drill in quite a while. And the only way to find out what would happen in a real emergency is to have a sudden drill sprung upon people – there’s no point forewarning everyone ‘cos it just becomes a game then, and nobody takes it seriously.

Marina & Jenny: Yes, but…

Steve: Look, as hotel manager I am responsible for the safety of guests and staff – I wanted to get a clear idea of where we are in terms of health and safety awareness and it’s essential that staff know what procedures to follow in a fire. And quite frankly Jenny, given your role of training manager, I think we have both seen that there is definitely a need for more training there. I mean some staff who have been working here for quite some time still didn’t know where the meeting point was, and they weren’t able to help the few guests who were still on the premises – and that is just not acceptable with the conference coming up.

Jenny: Well yes, you are right, it is not acceptable and of course I understand that you take overall responsibility of the safety of everyone, but I am preparing a training plan which we all agreed is needed and Marina and I should have been consulted about something like this before you took matters into your own hands and just started a fire alarm on your own initiative. We are part of the management team and decisions like this should be made as a team.

Marina: Yes, I couldn’t agree more with Jenny here. It reflects badly on the management team as a whole if some of us don’t know what is going on.

Steve: OK, OK, I take your point, both of you, it was a rash decision, you are right. I suppose I was just thinking that as the hotel was fairly empty, it was a pretty good opportunity to test the system, or at least at the time it seemed so. Look, I apologise, OK? Can we just put this behind us and turn to thinking about how we can get staff trained up properly - and review the other problems that the drill revealed.

Marina: All right, let’s put this behind us, but let’s also agree that decisions like these are taken together.

Steve: Absolutely, I realise that I ought not to have taken action without you two being informed of it beforehand …

Jenny: Not just informed Steve, I think we should be consulted, I mean I know that you are the ultimate decision-maker, but including us when making decisions also means that you get the benefit of our viewpoint – we may see things in a different way. We can bring our own expertise to bear on any action to take.

Marina: Yes, neither Jenny nor I are suggesting that we all have to agree on what action to take, but at least our opinion is sought and we are listened to…

Steve: Okay, I understand what you are saying. And I want you to know that I do of course value your opinions. Let’s just say that this was just a blip in what is otherwise a well-functioning team, OK? I take on board your points and realise that I should have first consulted you – and I’ ll do so in future…Right, now that we all agree on how we as a management team will work in the future, I propose we look at some of the Health and Safety issues that the drill revealed. For a start, one of the fire doors didn’t close automatically – that has to be fixed – if we had an inspection, something like that could close us down…
日积月累
spring sth upon sb (phrasal v.) - to tell someone suddenly about something when people do not expect it. Here, it means that a fire drill was held so suddenly that all hotel staff were not aware of that. 突如其来地做，冷不防地说，突然说
I'm sorry to spring it on you, but I've been offered another job.
我很抱歉这样突然告诉你，我另有工作了。

forewarn (v.) - to tell and warn people that something unpleasant is going to happen 预先警告某人
We had been forewarned of the risk of fire/that fire could break out.

procedure (n.) - a set of actions which is considered to be the standard or official way to do something 程序

premises (plural n.) - the buildings owned by a company or organisation. It refers to the hotel building here. 楼宇；单位；处所

consult (v.) - to ask someone to give advice 咨询

take matters into your own hands (exp.) - to solve or deal with a problem yourself because the people who should have done it have failed to do so 自己处理，亲自处理某事

on your own initiative (exp.) - plan and decide to do something on your own 自己主动做

reflect on sb (v.) - to affect people's opinion of someone 影响
The lie that you told reflects on your honesty.
你所说的那个谎话有损你的诚实。

rash (adj.) - very careless and not thinking thoroughly about what will happen in the future 未仔细考虑后果的，轻率的
Don't make rash promises.轻易许诺（以免後悔）.
It was rash of you to sign the form without reading it. 你看也不看就在表格上签字真太轻率了.

put sth behind you (phrasal v.) - to stop thinking about something so that it will not affect you 忘却

beforehand (adv.) - in advance 先前

take sth on board (exp.) - to understand an idea 理解，接受
答案
1. B

2. A

3. B

4. C

5. A