1. Why did the author shut down her computer abruptly?

　　[ A ] She had saved what she had written.

　　[ B ] She couldn’ t move the cursor.

　　[ C ] The computer refused to work.

　　[ D ] The computer offered to repair itself.

　　2. Which of the following is the author’s opinion about the woman at the Global Support Centre?

　　[ A ] She sounded helpful and knowledgeable.

　　[ B ] She was there to make callers frustrated.

　　[ C ] She was able to solve her computer problem.

　　[ D ] She was quick to pass her along to a technician.

　　3. According to the passage, the solution offered by the technician was __

　　[ A ] effective

　　[ B ] economical

　　[ C ] unpractical

　　[ D ] unacceptable

　　4. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that

　　[ A ] the technician’s proposal would make things even worse

　　[ B ] the technician’ s proposal could eventually solve the problem

　　[ C ] files stored on her computer were like a safe

　　[ D 1 erasing the entire system was like curing a headache

　　5. It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT

　　[ A ] efficiency

　　[ B ] location

　　[ C ] Setup CDs

　　[ D ] attitude

　　本文讲述了作者在对自己认为非常满意的一篇文章收尾时，电脑出问题了，之后与全球技术支持中心的客服联络的过程。作者认为那个女客服一点都不合格，她的解释只会令人越听越糊涂。但是接下来女客服把微软的电话号码告诉作者之后，技术人员的解释依然令人费解，甚至最后试图敷衍了事。经过一番折腾之后，作者送到附近的小店里维修之后.一切恢复正常。文章带有幽默讽刺的意味，以两个人在同一地点谈论同一天气结束。

　　答案及解析

　　1.B【解析】第一段中，作者说自己想保存文件，但是光标不动了，死机了。只有把电池拔出强行关机，所以排除A，D。C中说电脑拒绝工作，不合题意。所以本题应选B。

　　2.B【解析】此题是有关作者态度的问题。由第5、6段可以看出女客

　　服的回答令人很不满，很沮丧。所以本题应选8。

　　3.D【解析】此题问技术员的回答如何。文章中But I do need it.Yes，but you don’t have it.We went on like this for a while.Finally，he offered to walk me through...可以看出技术员最后是在敷衍作者，没有提出一个合理的解决办法。所以本题应选D。

　　4.A【解析】It Was like offering to drop a safe on my head to cure my headache.意为就像给我提供一个保险箱放我头上来治愈我的头痛一样。含蓄讽刺地说技术员提供的建议不可采取。所以本题应选A。

　　5.C【解析】由文中可知全球技术支持中心跟当地修理店的区别在于，当地修理店效率高，地点近，态度好。题目问的是除了哪个选项以外，其他都是二者的不同。所以本题应选C。