书写抱怨、索赔信函时，不妨开门见山提出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。

For Damage of Goods （由于货物损坏而抱怨）

Dear Sirs,

Our order No. JT-8; The glassware you supplied to our order of 3rd July was delivered by the shipping company this

morning. The 160 cartons containing the goods appeared to be in perfect condition. But when I unpacked them with great care,

I regret to report that 10 cartons of glassware badly cracked.

We trust you can understand that we expect the compensation for our damaged goods.

Yours faithfully,

亲爱的先生们：

订单JT－8号：我方于7月3日从贵处订购的玻璃器皿已于今早由货运公司送到。装有货物的160个纸箱完好无损。但当我们小心打开检查时

，发现有10箱玻璃器皿严重破损。相信贵处能理解我方要求对损坏货物进行赔偿。