Telephone
电话

As your company's representative, your phone manners should be impeccable. Too many workers who are abrupt on the phone rationalize their behavior by saying it's OK or even expected.
作为你公司的代表，电话对话的礼貌不应该有不合理的地方。许多突然接到到电话的员工通过说好啊或者其他能被别人接纳的行为使他们的行为看起来很且当其分。

There are several accepted ways to answer a telephone at work. You can simply say "hello" or you can say your name, as in "June Johnson speaking." You don't need to say the company's name if a receptionist or a secretary has already done so. Try to speak in a pleasure, unrushed voice. If you are rushed and can't talk, it's better to say this and make plans to call back later. Don't rustle papers or work while you are speaking on the phone. If you are really too distracted to speak, then reschedule the call.
现在列举下几个工作中普遍接受的电话回答方式。可以简单的说“hello”或者说你的名字，比如“我是June Johnson”。你不用说公司的名字，因为接待员或者秘书已经说了。尽量用令人愉悦的、不冒失的语气。如果你确实很急迫而不能认真的讲话，最好跟对方讲明并且另外做打回去的计划。在接电话的时候千万不要沙沙的翻纸。如果你确实因为集中精力一直不能讲话的时候，另约时间打电话。

Handling Mail
处理信件

Good manners also dictate that you handle your mail promptly and courteously. Unless mail is obviously mass-produced, it should be deemed worthy of a reply. Most bosses don't like discovering that their employees are unresponsive to business calls and letters.
得体的举止也体现在你能即使有礼貌地处理信件。除非是那种大批量的邮件，否则每一封都应该回复。大多数老板都不喜欢看到他们的雇员不回复商务电话和信函。

Faxes and E-mail
传真和电子邮件

The arrival of fax machines and desktop computers in the most offices has also given rise to a new etiquette regarding their use. Never assume that either a fax or e-mail is private. And with that in mind, never send any communication via either method that you wouldn't like to have your boss, or even your entire office to read. Most fax machines are located in public place, so anyone who passes by can read them, and some business routinely screen their employees' e-mail. (That's not necessarily polite, but it's easier to keep e-mail impersonal than to tell the boss she can't read it)
由于传真机和电脑的到来，考虑到他们的使用，大多数的办公室产生了新的礼制。千万不能认定传真和电子邮件是私人的。也不能用以上的两种方法中的任意一种来沟通，你不想让你的老板或者你整个办公司的人知道的话。大部分的传真机是被放置在公共场所，因此任何路过它的人都能看到，并且有些公司会例行筛选员工的电子邮件。（虽然这不是必要的礼貌，但是收留没有署名的邮件相比于告诉老板这封邮件她不能看做起来容易的多吧）