I didn't order lobster. I ordered king prawns.
我没有点龙虾，我点的是对虾。
Oh, I'm very sorry, madam. I'll replace it for you.
噢，非常抱歉，夫人。我这就去换。
I'm terribly sony, madam. I'll get a new one without ice.
非常抱歉，夫人。我去重新拿一份没有加冰的。
What is this? I didn't order that.
这是什么呀？我点的不是这个菜o
I am terribly sorry. May I have your order again? I will get it right away.
实在是太抱歉了。您再讲一下您点的菜是什么好吗？我马上去换您的菜。