E11.Hotel upgrade
升级酒店

对话场景

今天我们要去酒店入住，酒店搞错了订单怎么办？
Today，we will check in the hotel,but there seems to have been a mix-up...

B：Good afternoon. What can I do for you?
（下午好。有什么可以帮您？）
A：I'd like to check in, please. I have a reservation under the name Anthony Roberts.
（我要登记入住。用Anthony Roberts的名字预定的。）
B：All right, Roberts... Oh, Mr. Roberts! We've been expecting you...and here is your keycard to the presidential suite.
（好的。Roberts先生，我们一直在恭候您的光临。这是您总统套房的房卡。）
A：But there must be some mistake; my reservation was for a standard room.
（你们一定是搞错了。我订的是标准间。）
B：Are you sure? Let me double-check.
（您确定吗？我再看一下。）
A：Yeah. Here, this is my confirmation number.
（确定。这是我的订单号。）
B：You're right, Mr. Roberts. There seems to have been a mix-up. Unfortunately, we're overbooked at the moment.
（哦，您说的对。是弄错了。但是我们现在房间都被订满了，没有空房了。）
A：So...
（那怎么办？）
B：Not to worry. We're pleased to offer you a complimentary upgrade.
（没关系。我们非常乐意给您免费升级房间。）
A：Woohoo! Presidential suite, baby!
（耶！总统套房！）