Good afternoon. Hi, good afternoon.
下午好。 嗨，下午好。
Anna, Tom, room 301 please. Now.
安娜，汤姆，现在请到301房间来一下。
Welcome back to Tip Top Trading, where things are a teeny bit tense today.
欢迎回到Tip Top Trading，今天事情变得有一点点紧张了。
Paul has called Tom and Anna into room 301, the place where difficult conversations happen.
保罗叫汤姆和安娜到301房间，这个房间常用来开严肃的会议。
Perhaps Paul has found out about yesterday's unhappy clients.
也许保罗发现了昨天那几位不愉快的客户。
Oh dear.
天啊。
You should be okay Anna.
你应该没事，安娜。
After the way you coped with Mr Lime, you should be praised.
在你处理完Lime先生之后，你应该受到表扬。
Really? What do you think Paul will say?
真的？你觉得保罗会说什么？
Well, if he is pleased, he'll say things like: Well done.
如果他满意的话，他会像是这么说：做得好。
You handled it well. Great job.
你处理得很好。干得漂亮。
I'm really impressed.
给我留下了非常深刻的印象。
And if he's not?
如果他不满意呢？
Well, I suppose – oop. Here’s Paul now!
那么我猜……保罗现在来了！
Well, Tom, Anna...Yesterday was not a great day.
汤姆，安娜……昨天不是一个好日子。
Two clients came in with serious complaints.
有两名客户带来了严重的投诉。
Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing.
Kumquat女士收到了紫色的人造香蕉，难以相信。