Hello, Mr. Johnson. How can I help you?
您好，约翰逊先生。请问有什么可以为您效劳？
I have asked three times for fresh towels to be delivered to my room.
我想要几条干净的毛巾送到我房间，我都叫了三次了。
Oh! Nobody has brought them to you?
啊！没有人给您拿过去吗？
I have been waiting for almost an hour! How can I take a shower without a towel?
我已经等了差不多一个小时了！没有毛巾我怎么洗澡啊？
I am terribly sorry, Mr. Johnson.
十分抱歉，约翰逊先生。
I am very unhappy with your service!
我对你们的服务很不满意！
I understand. Let's see...you are in Room 401. I will personally bring you the towels now.
我理解。我看看……您住401号房间。 我现在给您送过去。
Thanks, I appreciate that.
谢谢，我很感谢。
It's the least I can do. And I can give you a discount for your entire stay with us.
这是我应该做的，而且您在我们酒店的整个入住期间，我还可以为您打折。
That's very kind of you!
你太好了！
It's my pleasure. I will be right up with your towels.
不用客气。我马上给您送毛巾。