11. Not Delivered on Time

11.没有按时送货

A: Hello, how can I help you?

A：你好,我能怎么帮助你?

B: I'm calling about your delivery service.

B：我打听一下关于送货服务的事情.7Bgl,q!&ugbdUO&2.。

A: What seems to be the problem?

A：出了什么问题？

B: The delivery was scheduled to arrive over an hour ago.

B：送货员原计划应该在一小时前送达(~Ns7o|(T!1~BZwIt1#。

A: Your cake has not arrived?

A：你的蛋糕还没有到达吗?

B: No, and I am very disappointed.

B：没有,而且我很失望~DD58ZU]uC(F.95XNG)。

A: I'm sorry about that; we're a bit behind schedule.

A：我很抱歉,我们比预定计划晚了kInUTsk+|G;rr!EPC。

B: You know I needed that cake an hour ago.

B：你知道我一个小时前需要那块蛋糕Dq17]ODMuFXz。

A: I understand. I'm sorry for the inconvenience.

A：我理解4Sam9KEUT=i。我为给您带来的不便感到抱歉,ZbvoAv68tij0,H。

B: Will the delivery man be here soon?

B：送货员会很快到这里吗?

A: Yes, he will. And he will refund you the delivery fee.

A：是的,他会4TOvBlR%Xgj-BRt+ehn。他会把送货费用退给你=KVaB|KbxI3IU。

B: Alright. Thank you.

B：好吧+ga*3xqL*pz*[Oq@。谢谢你！