6. Asking for Credit

6. 要求退款

A: Hello, how can I help you today?

A：你好，今天我怎么能帮助你?

B: I am very upset with the quality of your service.

B：我对你的服务质量感到很生气D=[,VN+]DQ。

A: I'm sorry, what seems to be the problem?

A：读不起，是什么问题呢？

B: My Internet service did not work for three days.

B：我的互联网服务已经三天都没有工作了#C&4EG31r(AJ5wqI。

A: My records say a technician visited your area yesterday?

A：我这里的记录显示，技术人员昨天访问了你所在的地区?

B: Yes, he installed a new modem.

B：是的,他安装了一个新的调制解调器--UFxC;4%(jl|az*^cu。

A: Did it solve the problem?

A：解决了这个问题吗?

B: Yes, but I was overcharged for Internet service.

B：是的,但是我被多收了互联网服务费tCtE[fU3VxAy|tmh*。

A: Sorry about that. I'll give you credit for the three days.

A：这事很对不起]XMt-1S[UnS6O1fX。我会在三天之内返还给你Cf2(a8Z[Eo。

B: I was sold a wireless service unavailable in my area.

B：我花了一个在我这里不能使用的无线服务费v#fvPuqL_X3#_H||。

A: I see it here; we charged you $5 extra a month.

A：我看到了；我们每月多收了你5美元p~VG3SBUS=KCz5BAoMO。

B: Yes. Kindly return my money, please.

B：是的，请返回我的钱,谢谢hI0KzqxX+;s。

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