英文对话

Unit 31 Making a complaint

Conversation 1

Key words and phrases

soup

hate

complain

salty

manager

take care of

Waitress:Yes,sir?

Customer:I hate to complain,but this soup is too salty.

Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.

Conversation 2

Key words and phrases

air-conditioner

work

fix

get it fixed

Guest:Miss,the air-conditioaner in my room doesn't work.

Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.

Conversation 3

Key words and phrases

sweater

return

wrong

run

neck

change

Customer:I'm afraid I have to return this sweater.

Shop Assistant:May I ask if there's anything wrong with it?

Customer:You see,there is a run at the neck.

Shop Assistant:Oh,sorry.But do you want to change it for another one?

Customer:No,thank you.

Additional useful expressions

Additional useful expressions

Vocabulary

mistake

international

call

quiet

refund

receipt

be supposed to

ridiculous

sign

Hou much longer do we have to wait?

I have a complaint to make.

This isn't what I ordered.

Look,there is a mistake.I didin't make any international calls.

Can't you be quiet please?

I want a refund.This is the receipt.

I've had enough of it.

Who's supposed to take care of it?

This is ridiculous!

Don't you see the no-smoking sign?