Lesson 2: Taking a Reservation Over the Phone
第二课： 接受电话预定房间

各位朋友好，欢迎您收听为旅游及服务业人员提供的初级“旅游业英语”第二讲，我是澳洲广播电台的节目主持人马健媛。在第一课中，我们学习了如何在接听电话时做自我介绍、在什么情况下用英语说早安和晚安等等。我们还学习了如何用英语表示日期、英语字母的国际无线电标准拼读方法、如何正确地称呼客人头衔以及有关YES和CERTAINLY这两个词汇的更加正式的表达方法。在这一课中，我们要学习的内容包括如何用英语中AND这个词使一个问句听起来更加客气、如何礼貌地请客人重复他说的话以及当客人说“谢谢””Thank you”的时候我们要如何回应。在我们学习新的对话之前，先让我们听一下接受电话预定房间的第一部分。

Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes,l'd like to book two rooms for myself and my father. Could you tell me the cost of a single room per night?
Leo: Certainly.A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three nights?
Mona: That's right.
Leo: Just a minute please..Yes, we have rooms available then. You require two single rooms?
Mona: Yes．thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo: And your father's name, Ms White?
Mona: Ja)ber.
Leo: Could you spell the surname please?
Mona: Sure. W-E double-B E-R.
Leo: Double P for Papa?
Mona: No, double Bfor Bravo

Now we'll continue with Lesson 2:Taking a Reservation Over the Phone.
现在我们继续收听第二讲“接受电话预定房间”

Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.

这段对话您听懂了多少呢？为了给蒙纳怀特预定房间，利奥记下了她的信用卡号码。现在我们再来听一遍这部分的对话，我会将这段对话翻译成汉语。

Leo: And how will you be paying for your room, Ms White?
利奥： 您要以何种方式支付房费呢，怀特女士？

Mona: By credit card.
豢纳： 我用信用卡支付

请注意利奥是如何使用英语AND这个词汇来开始一个新的话题的，他提出了信用卡的问题。如果不用AND这个词，他的问题就会显得有些突兀。请再听一遍对话并跟着重复

Leo: And how will you be paying for your room, Ms White?
And when would you like the rooms?
And your father's name?

接下来我们一起听这段对话新的部分，我会将它们译成汉语利奥： 请问您的信用卡号码？

Leo: Your card number please?
利奥：请告诉我你的房间号？
Mona: 4434
蒙纳： 4434

Mona: 1234
蒙纳： 1234

Mona: 5678
蒙纳： 5678
Mona: 9902
蒙纳： 9902
Leo: Double one, zero two?
利奥： 是1102吗？

Mona: No, double nine zero two.
蒙纳： 不对，是9902

也许您已经注意到了，在拼读过程中如果出现字母或数字重叠的话，我们可以使用英文DOUBLE这个字。例如：DOUBLE B，DOUBLE 4．请注意听录音并跟着重复

Double M
Room:R double-0 M
Double-8
6 double-oh 2

另外， “零”这个数字在英语里是“ZERO"，也可以说成“OH"，这两种说法可以交替使用。但通常我们会说DOUBLE OH, DOUBLE OH,而不说DOUBLE ZERO, DOUBLE ZERO.请再听一遍录音并跟着说。

Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: 4434 1 234 5678 99027
Mona: That's right.

备位听众，您现在收听的是澳大利亚澳洲广播电台制作的“旅游业英语”

Lesson 2: Taking a reservation over the phone.
第二讲： “接受电话预定房间”

请注意听这段对话的生词与表达方式
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: And the expiry date?
Mona: Eleven,．
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you. l've booked two rooms for Ms White and Mr Webber from Wednesday the 25tri to Saturday the 28th of September.
Mona: Thank you.
Leo: You're welcome. We'II see you on the 5tri, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.

再听一遍，我会将这段话译成汉语
Leo: Double one, zero two?
利奥： 1102

Mona: No, double nine zero two.
蒙纳： 不对，是9902

Leo: And the expiry date?
利奥： 请问您信用卡的有效日期？

Mona: Eleven,．
豢纳： 十一月。。。

Leo: Could you repeat that please?
利奥： 请您再重复一遍好吗？
Mona: November this year.
蒙纳： 今年十一月

请注意听利奥是如何要求怀特女士澄清某些疑问的

Leo: Double one, zero two?

利奥重复了他所听到的话，并且将他感到有疑问的部分用疑问的语气说出。我们再来听一遍利奥的话，请试着学习使用他的语气。
Mona: The fifth Of September.
Leo: The,7fm Of September?
Mona: Double nine zero two.
Leo： Double nine zero two?

为了确认对话的正确意思，利奥还使用了下列说法
Leo: could you repeat that please?

Listen and repeat．

请注意听并跟着重复

could you repeat that please?
请您再重复一遍好吗？

could you repeat that please?
请您再重复一遍好吗？

我们现在来听一段新的对话，我会将对话译成汉语

LeO： Thank you．
利奥： 谢谢
Leo: I've booked two rooms for MS White and Mr Webber..
利奥： 我为怀特女士和伟博先生预定了两个房间

Leo: …from Wednesday the 25th to Saturday the 28th September.
利奥： 入住日期从九月二十五日星期三到九月二十八日星期六

MOna： Thank you．
蒙纳： 谢谢
Leo：you're welcome…
利奥： 不客气
Leo: We'll see you on the 25th,Ms White.
利奥： 那我们二十五日见，怀特女士
MOna: Thanks a lot.goodbye.
豢纳： 非常感谢，再见
Leo：goodbye．
利奥： 再见

当别人说‘谢谢“的时候，我们也要有礼貌地回复。利奥的说法是YOU ARE WELCOME，这也许应该算是英语里最常用的一种说法了。另外，我们也可以说“MY PLEASURE"，而澳洲人最流行的一种说法就是NO WORRIES，请听录音并跟着重复
Leo: You're welcome.
Leo: My pleasure.
Leo: No worries.

我们再听一遍这段对话，请您跟着重复。在利奥的讲话之后会有一段间隔。
Leo: And the expiry date?
Mona: Eleven,．
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you.
Leo: l've booked two rooms for Ms White and Mr Webber_
Leo: from Wednesday the 25tri to Saturday the 28tri of September.
Mona: Thank you.
Leo: You're welcome.
Leo: We'II see you on the 25tri, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.

现在诖我们把第一课和第二课中的对话一起完整地听一遍。
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes,l'd like to book two rooms for myself and my father. Could you tell me the cost of a single room per night?
Leo: Cert:ainly.A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28tri of September.
Leo: Arriving the 25th of September and leaving on the 28tn? Threenights?
Mona: That's right.
Leo: Just a minute please. Yes, we have rooms available then. You require two single rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White. Leo. And your father's name, Ms White? Mona. Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: 4434 1234 5678 9902?
Mona: That's right.
Leo: And the expiry date?
Mona: Eleven, ...
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you. l've booked two rooms for Ms White and Mr Webber from Wednesday the 25tri to Saturday the 28th of September.
Mona: Thank you.
Leo: You're welcome. We'II see you on the 25th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.

以下是一些对话的重点 ,有时间的话您要多多地练习
Could you repeat,
Could you repeat,
Could you repeat that please?
Oh-2 double-6?
Or Oh-2 double 3?
Could you repeat,
Could you repeat,
Could you repeat that please?
Oh-2 double-6?
Or oh-2 double-3?