Lesson One Guest Thinks Bill Is too High
第一课 客人认为费用太高

C：Good afternoon,Finance Department
店员：下午好，财务部。

G：HelloI have a question about my bill
旅客：你好，我想询问一个关于账单的问题。

C：May I have your room number,please?
店员：请问你的房间号码？

G： 3309
旅客： 3309。

C：And what's your question,ma'am?
店员：是房间，你有什么问题吗，女士？

G：The laundry charge is too high. I only used the laundry service twice last month. It can't be 420 yuan. It's impossible
旅客：洗衣费太高。上个月我只洗过两次衣服，不可能是420元。

C：Just a moment,pleaseLet me get your laundry slips for the last month. Thank you for holding. According to our records you used the laundry service four times last month. I have our copies of your laundry bills here. Would you like to come down to and check them?
店员：请您稍等，让我看一下您上个月的洗衣单，谢谢您的配合。根据我们的记载，你上月共洗过四次衣服，我这也有一份您的洗衣单，您愿意下楼来核对一下吗？

G：Yes,I wouldThank you
旅客：是的，我愿意。谢谢你。

G：HelloI'm here to see the laundry slips you charged me for
旅客：你好，我来看洗衣费用账单。

C：You're Mrs Jackson in room ?
店员：您是房间的 Jackson 夫人吗？

G：Yes,that's rightI think there must be a mistake. I only used the laundry service twice last month.
旅客：是的，我想是弄错了。我上个月只洗过两次衣服。

C：Here are your laundry slips
店员：这是您的洗衣单。

G：There I told youThese two are not ours
旅客：我不是说过吗，那两次不是我们洗的。

C：That's not Mr Jackson's signature?
店员：那不是Jackson先生的签名吗？

G：No,it's not
旅客：对，不是。

I think this says ,although I can see how you might think it is. It's not so clear
虽然我看这也像是房间，但是我认为是房间，这写的不太清楚。

C：Let me seeYes,I see what you mean
店员：让我看看是的，我明白了。

Okay,I'll check the signature of the guest in room
好吧，我将核对一下房间客人的签字。

G：Well anyway,they're not ours. So could you please take them off my bill?
旅客：好了，不管怎么样，不是我们的签字。你们能不能将这些费用从我的账单上减掉？

C：(smiling )I willI'm sorry for the mistake, I'll change it for you. Okay. The total is yuan.
店员：（微笑）我会的。对不起，是我们弄错了，我把费用给您改一下总计是元。

G：That's betterAnd here you are(gives chashier yuan). Oh-could you please print up a new bill for us? Mr Jackson needs this to turn into his company to get reimbursed.
旅客：那就好，给你。(客人给出纳元钱） 噢，能不能给我们重打一份账单？Jackson先生需要把这份账单交给公司报销。

C：CertainlyCould you wait a moment,please?
店员：当然可以。请您稍候。