Search engines have completely changed how we access information and who we get it from. They are fast, easy and great. But there are so many questions you can't look up online. Some are too complex. They have two or more parts. And others are impossible to search because you can't remember a name or an exact year.
So, you get too many results to make yourself useful. Or maybe you just are near a computer or wifi. That's when APL can make a difference. With APL you can put questions to an information specialist at the PIL library for over 40 years. APL has been answering people's questions by looking things up in a variety of texts, recordings and another resources. And these people are expert researchers. So they know where to look for information, which is key and providing a really good quality answer.
Sometimes accuracy is more important and getting millions of results in a second. Then how can you access APL? You can call 21518 between 9:00 am and 6:00 pm Monday through Saturday. One of the ten information specialists will answer your question. Even if the question has multiple parts, and even if you miss some key information, that's the benefit of a human over a computer. Plus if you need some recommended reading, they got that covered too.