第Ⅰ卷 （103分）
I. Listening Comprehension
Section A（10分）
Directions: In section A, you will hear ten short conversations between two speakers. At the end of each conversation, a question will be asked about what was said. The conversation and the question will be spoken only once. After you hear a conversation and the question about it, read the four possible answers on your paper, and decide which one is the best answer to the question you have heard.
1. A. At a grocery store. B. At an oil market.
C. At a science museum. D. At a gallery.
2. A. What to take up as a hobby. B. How to keep fit.
C. How to handle pressure. D. What to play with.
3. A. A teacher. B. An electrician.
C. A dentist. D. A salesman.
4. A. The man is expecting the telephone. B. He doesn’t usually get calls at this time.
C. He doesn’t believe the woman. D. He has had too many phone calls.
5. A. 145 minutes. B. 120 minutes.
C. 130 minutes. D. 160 minutes.
6. A. Give him a map. B. Cut his hair for him.
C. Drive him to the pool. D. Show him another route.
7. A. Mary is far from being ready. B. Mary is not going to the airport.
C. Mary is unwilling to pack her luggage. D. Mary will finish packing her luggage soon.
8. A. In a different way. B. In a display-room.
C. From the woman. D. From an advertisement.
9. A. Colleagues. B. Classmates.
C. Employer and employee. D. Mother and son.
10. A. Go for a picnic. B. Help his sister move.
C. Go out of town. D. See a movie.

Section B （12分）

Directions: In section B, you will hear two short passages, and you will be asked three questions on each of the passages. The passages will be read twice, but the questions will be spoken only once. When you hear a question, read the four possible answers on your paper, and decide which one would be the best answer to the question you have heard.
Questions 11 through 13 are based on the following passage.
11.A. What to do when you are caught in a fire.
B. How to help others in a fire.
C. When to leave the burning house.
D. Why to call 119 when it is on fire.
12. A. Because taking the lift is so slow.
B. Because the fire can burn you.
C. Because the lift may keep you safe.
D. Because the lift may not work.
13.A. Feel whether the door is cool before opening it.
B. Keep down close to the floor.
C. Call 120 in case of emergency.
D. Shout loudly to remind the others.
Questions 14 through 16 are based on the following passage.
14. A. The woman will be punished.
B. They will become friends.
C. The man will be punished.
D. They will be husband and wife.
15. A. Romantic. B. Clever. C. Friendly. D. Humorous.
16. A. To please him.
B. To make the police believe he had broken the traffic rule.
C. To make fun of him.
D. To celebrate the chance God gave them.

Section C （8分）

Directions: In section C, you will hear two longer conversations. The conversations will be read twice. After you hear each conversation, you are required to fill in the numbered blanks with the information you have heard. Write your answers on your answer sheet.
Blanks 17 through 20 are based on the following conversation.
Sending a Parcel
Destination _____17_____ , Australia
Weight _____18_____ grams
Type of Service By _____19_____ as a registered parcel
Postage $ _____20_____
Complete the form. Write ONE WORD for each answer.

Blanks 21 through 24 are based on the following conversation.

What was the man’s last job? He worked as ___21___ at Computer Country.
What was the most difficult part of his job? ___22___.
How long did the man work for the company? Nearly ___23___.
Why was the man interested in the new job? Because the company has a great reputation and
___24___.

Complete the form. Write NO MORE THAN THREE WORDS for each answer.

II. Grammar and Vocabulary
Section A（16分）
Directions: After reading the passages below, fill in the blanks to make the passages coherent and grammatically correct. For the blanks with a given word, fill in each blank with the proper form of the given word; for the other blanks, use one word that best fits each blank.
(A)
English is (25) ________ (widely) used language in the history of our planet. One in every seven human beings (26) ________ speak it. More than half of the world’s books and three quarters of international mail are in English. Of all languages, English has the largest vocabulary — perhaps as many as two million words.
However, let’s face it: English is a crazy language. There is no egg in (27) ________ eggplant, neither pine nor apple in a pineapple and no ham in a hamburger. Sweet-meats are candy, while sweetbreads, (28) ________ aren’t sweet, are meat.
We take English (29) _______ granted. But when we explore its paradoxes (矛盾), we find that quicksand can work slowly, boxing rings are square, public bathrooms have no baths in them.
And why is it (30) ________ a writer writes, but fingers don’t fing, grocers don’t groce, and hammers don’t ham? If the plural of tooth is teeth, shouldn’t the plural of booth be beeth?
How can a slim chance and a fat chance be the same, while a wise man and a wise guy are opposites? How can overlook and oversee be opposites, while quite a lot and quite a few are alike? How can the weather be hot as hell one day and cold as hell the next?
So far English, (31) ________ (invent) by people not computers, (32) ________ (reflect) the creativity of human beings.

（B）
The (33) ________ (ring) bell indicated the end of the last class on Friday afternoon. Students swarmed out of the classrooms and headed back to their dormitories. Only Xiao Di headed to another classroom. “Go ahead and have dinner. Don’t wait for me,” the 20-year-old told her friends. “I have to get to a good seat for my minor subject.”
Like Xiao, many students are signing up for minor subjects in their spare time. (34) ________ the reasons are different, they all believe that taking a minor subject is a rewarding experience.
Li Keren, 22, is a senior who (35) ________ (involve) in finance at Tianjin University of Finance & Economics now. He enrolled in international finance as his minor subject and managed to stay on top in (36) ________ of his major and minor subjects.
“Different from most students, I pay equal attention to my major and minor subject,” he says. He thinks that students have signed up for minor subjects (37) ________ they have the energy and time to do so. The disadvantage of (38) ________ (pay) less attention to a minor subject, according to Li, is (39) ________ students may not get a comprehensive understanding of the subject.
Therefore, what students should do is (40) ________ (devote) the same energy and time to their major subject as before, while sacrificing their spare time to work on their minor subject. “Considering your future, it’s a worthwhile effort,” he says.

Section B （10分）
Directions: Complete the following passage by using the words in the box. Each word can only be used once. Note that there is one word more than you need.
A. competitors B. philosophy C. properly D. maximize E. enthusiastic
F. candidate G. mirrors H. background I. extremely J. conducted K. cultural
When asked about one interview candidate who impressed her most, Christine, an HR manager at an investment company cited an example of a(n) 41 who had prepared well. “He seemed very prepared to work for our company during the interview. He 42 good research on the company’s core business and also the industry in general,” she said.
This suggests that HR managers expect candidates to do their homework 43 , but how? Here are some tips to 44 your chances of getting a job.
Search the Web and research the 45 of the company and the people who you think are going to be interviewing you. Learn exactly what it is that they do and how you would fit in with the company. Most importantly, try to understand the “culture” of the company, which is to say its underlying 46 ; the HR departments often state missions and give 47 statements. You need to communicate in a way that 48 their company standards; this will show that you can fit in that organization. Understand a little of what their 49 are doing. This will show that you’ve bothered to find out where their position in the market is.
Just as important is your own personal preparation. Think about the key things you want to communicate and why you would be ideal for the job. Think about how you can sound 50 without sounding desperate -- how you can sell yourself.
Generally, wear a suit (and also a tie for guys), but the dress code depends on the job you are going for. When you study the company culture, check what is expected in this area also.

III. Reading Comprehension
Section A （15分）
Directions: For each blank in the following passage there are four words or phrases marked A, B, C and D. Fill in each blank with the word or phrase that best fits the context.
Kodak’s decision to file for bankruptcy（破产）protection is a sad, though not unexpected, turning point for a leading American corporation that 51 consumer photography and dominated the film market for decades, but finally failed to adapt to the digital revolution.
Although many people owe Kodak’s downfall to “complacency (自满)”, that 52 turns to a blind eye to the long time which the company spent in reinventing itself. Decades ago, Kodak foresaw that digital photography would unavoidably 53 film — and in fact, Kodak invented the first digital camera in 1975 — but in a 54 decision, the company chose to 55 its new discovery and went on focusing on its traditional film business.
It wasn’t that Kodak was 56 to the future, but rather that it failed to carry out a strategy to face it, said Rebecca Henderson, a professor at Harvard Business School. By the time the company realized its 57 , it was too late.
Kodak is an example of a firm that was very much aware that they had to adapt, and spent a lot of money trying to do so, but 58 failed. Large companies have a difficult time 59
into new markets because they always attempt to put existing assets (资产) into the new businesses.
Although Kodak predicted the 60 rise of digital photography, its corporate（企业的） culture was too 61 the successes of the past. Therefore, it is impossible for them to make the clean break, which is necessary to fully embrace the future. They were a company stuck in time. Their history was so important to them. Now their history has become a burden.
Kodak’s downfall over the last several decades was 62 . In 1976, its products 63
90% of the market for photographic film and 85% of the market for cameras. But the 1980s brought new 64 from Japanese film company Fuji Photo, which defeated Kodak by offering lower prices for film and photo supplies. Kodak’s 65 not to pursue the role of official film for the 1984 Los Angeles Olympics was a major miscalculation. The golden chance went to Fuji instead, which exploited its sponsorship to win a permanent foothold in the marketplace.
51. A. prepared B. preferred C. pioneered D. promised
52. A. result B. explanation C. purpose D. measure
53. A. charge B. overcome C. replace D. resist
54. A. fruitful B. fateful C. useful D. hopeful
55. A. share B. show C. shift D. shelf
56. A. sensitive B. blind C. accessible D. resistant
57. A. mistake B. decision C. fear D. concept
58. A. eventually B. necessarily C. flexibly D. naturally
59. A. switching B. looking C. falling D. plunging
60. A. critical B. reasonable C. inevitable D. essential
61. A. related to B. concerned about C. involved in D. trapped in
62. A. common B. average C. regular D. dramatic
63. A. decided on B. contributed to C. accounted for D. benefited from
64. A. chance B. competition C. hope D. means
65. A. decision B. effort C. regret D. access

Section B （24分）
Directions: Read the following three passages. Each passage is Followed by several questions or unfinished statements. For each of them there are four choices marked A, B, C and D. Choose the one that fits best according to the information given in the passage you have just read.
(A)
Want a glimpse of the future of health care? Take a look at the way the various networks of people involved in patient care are being connected to one another, and how this new connectivity is being exploited to deliver medicine to the patient – no matter where he or she may be.
Online doctors offering advice based on standardized symptoms are the most obvious examples. Increasingly, however, remote diagnosis (telemedicine) will be based on real physiological data from the actual patient. A group from the University of Kentucky has shown that by using an off-the-shelf (现成的) PDA (personal data assistance) such as a Palm Pilot plus a mobile phone, it is perfectly feasible to transmit a patient’s vital signs over the telephone. With this kind of equipment in a first-aid kit (急救包), the cry asking whether there was a doctor in the house could well be a thing of the past.
Other medical technology groups are working on applying telemedicine to rural care. And at least one team wants to use telemedicine as a tool for disaster response – especially after earthquakes. Overall, the trend is towards providing global access to medical data and expertise.
But there is one problem. Bandwidth (频带宽度) is the limiting factor for transmitting complex medical images around the world – CT scans being one of the biggest bandwidth consumers. Communications satellites may be able to cope with the short-term needs during disasters such as earthquakes, wars or famines. But medicine is looking towards both the second-generation Internet and third-generation mobile phones for the future of distributed medical intelligence.
Doctors have met to discuss computer-based tools for medical diagnosis, training and telemedicine. With the falling price of broadband communications, the new technologies should usher in (迎来) an era when telemedicine and the sharing of medical information, expert opinion and diagnosis are common.
66. The basis of remote diagnosis will be ____________.
A. personal data assistance B. standardized symptoms of a patient
C. real physiological data from a patient D. transmitted complex medical images
67. The sentence “the cry asking whether there was a doctor in the house could well be a thing of the past” means ____________.
A. patients used to cry and ask if there was a doctor in the house
B. now people probably will not ask if there is a doctor in the house
C. patients are now still asking if there is a doctor in the house
D. in the past people often cried and asked if there was a doctor in the house
68. The word “problem” in the fourth paragraph refers to the fact that ____________.
A. CT scans are one of the biggest bandwidth consumers
B. there are not enough mobile phones for distributing medical intelligence
C. communications satellites can only cope with the short-term needs during disasters
D. bandwidth is not adequate to transmit complex medical images around the world
69. A proper title for the passage may be ____________.
A. The Online Doctor Is in B. Improvement in Communication
C. How to Make Remote Diagnosis D. Application of Telemedicine

(B)
Air East Flight NO. Date Allowance
From: Hong Kong AE172 20Dec 30kg
To: Tokyo AE382 28Dec 30kg
To: Hong Kong AE390
Ticket valid (有效的) for 1 year from date of issue.
Conditions:
(1) The company will do its best to carry the passenger and luggage at the times advertised.
Timetables may, however, change suddenly and flights be cancelled.
(2) Passengers who arrive late and miss their flights will have to buy new tickets.
(3) Any damage to luggage must be reported in writing within seven days.
(4) If passengers carry more luggage than they are allowed, they must pay extra.
(5) Passengers must have with them all the necessary official papers.
(6) Passengers must pay their own airport tax.
(7) Passengers may carry a small bag with them on to the plane. It must not weigh more than 7kg.
It must be put in an overhead locker or on the floor under the seat in front of the passenger.
(8) Passengers may not carry any sharp objects on to the aeroplane.
(9) Dangerous objects may not be put in luggage. Acids, things which catch fire easily and poisons
are not allowed.
(10) Passengers must do as the captain orders them.
(11) No smoking is allowed anywhere on the aeroplane.
(12) Mobile phones and similar pieces of equipment must be switched off.
70. Which of these actions is not against the conditions?
A. Forgetting your passport. B. Smoking in the toilets.
C. Carrying a mobile phone. D. Having a pair of scissors in your hand luggage.
71. According to the passage, which statement is NOT TRUE?
A. You can change the dates of travel during a twelve-month period.
B. The airline must accept responsibility if a flight does not happen.
C. The cost of the ticket does not include airport tax.
D. The captain has full authority on his plane.
72. How much luggage may the passenger take free of charge on this ticket?
A. 30 kg. B. 37 kg.
C. 60 kg. D. 67 kg.

(C)
Scientists have long believed one way to stop the Earth’s atmosphere from warming is by planting more trees. The idea is that more trees will take in or absorb some of the carbon dioxide in the atmosphere. Carbon dioxide is a gas released by cars, factories and other human activities. The gas traps heat in the Earth’s atmosphere, which warms the planet. However, two new studies have found that trees may not be as helpful in reducing carbon dioxide as thought.
The first study was done at Duke University in Durham, North Carolina. Researchers pumped extra carbon dioxide into a test area where pine trees were growing. The trees grew thirty-four percent faster during the first three years. However, in time, the trees slowed to about their normal growth rate. The scientists say this is because trees need other nutrients, such as nitrogen.?
In the second study, researchers from Duke and Bowdoin College in Brunswick, Maine examined the soil around trees. They discovered that as the leaves broke down into the soil, all the carbon was not trapped in the soil. Much of it was released into the atmosphere as carbon dioxide.?
The findings of the two studies were published last month in Nature magazine. They suggest there is limited value in planting trees to reduce the carbon dioxide pollution in the atmosphere.?
Forest planting has been a part of negotiations on a world agreement to reduce greenhouse gases that scientists believe cause global warming. The United States, Canada, Japan and some other industrial countries have supported the idea. But this new research suggests the idea is not as effective as environmental activists had thought. Scientist Ram Oren of Duke University led the study on tree growth. He says that earlier estimates on the ability of forests to absorb carbon dioxide were overly hopeful.?
Some scientists not involved in the studies say the research provides some of the first evidence on how trees react to carbon dioxide. Other scientists say the research disputes a belief among some coal and power companies. The companies say that more carbon dioxide in the atmosphere will not create harmful global warming. Instead, they say it will increase forests and other plants.
73. What is the purpose of this passage?
A. Introduce some new ideas about the relationship between trees and carbon dioxide.
B. Introduce recent condition of global industrial pollution.
C. Call on people to plant more trees to reduce greenhouse gases.
D. Point out that power companies should be responsible for the rising levels of carbon dioxide.
74. Why did the researchers put trees in extra carbon dioxide in the first study?
A. To learn whether trees can still absorb carbon dioxide under extreme conditions.
B. To get more oxygen from these trees.
C. To evaluate the maximum carbon dioxide that trees can absorb.
D. To see the effect of carbon dioxide on the growth rate of these trees.
75. What happened to the leaves falling from the trees in the second study?
A. They broke down and the main parts turned into oxygen.
B. They broke down and the carbon content had mainly turned into carbon dioxide.
C. They broke down and the carbon content was mainly absorbed in the soil.
D. They absorbed more carbon dioxide.
76. Scientist Ram Oren thinks that common beliefs of the tree’s ability to absorb carbon dioxide are ____________.
A. appropriate B. pessimistic C. over-optimistic D. convincing
77. The word “dispute” (Line 2, Para.6) probably refers to ____________.
A. question　 B. support C. maintain　 D. accept

Section C （8分）
Directions: Read the passage carefully. Then answer the questions or complete the statements in the fewest possible words.
An attorney is an agent authorized to act for a person or concern. An attorney at law, or lawyer, is an officer of a court of law who acts as an agent in legal proceedings. This means that lawyers must serve two masters. One master is the client. Lawyers use the law and the legal system to protect and serve the needs of clients. The other master is the law itself. Lawyers must uphold the law, which is based on the U.S. Constitution, written legislation, and past court decisions.
Almost all aspiring lawyers attend a law school approved by the bar association of the state in which they want to practice. A bar association is a professional group for lawyers. The term bar is taken from the historic structure of a courtroom. A lawyer who has “passed the bar” could step beyond the bar or railing that separated members of the public from those involved in proceedings. Each state offers its own bar examination. Some states recognize attorneys qualified elsewhere, but most states require attorneys to pass that state’s bar exam before they can practice there.
The law is extremely complex and changes constantly as new legislation is issued and new interpretations win favorable rulings in the courts. Every aspect of life, from artistic production and sports to taxes, is a specialty area in law. Two specialties are corporate law and criminal law.
A corporate attorney handles legal matters for businesses. Much of this work involves affairs such as employment contracts, arrangements for loans, rental agreements, and joints with other companies. Sometimes businesses must appear in court, in which case they need a corporate attorney who is also a litigator (律师诉讼人). Litigation is a conflict that is taken to court. A litigator files the lawsuit and helps the client resolve the conflict, either by negotiating a settlement or by presenting arguments in court.
（Note: Answer the questions or complete the statements in NO MORE THAN TEN WORDS.）
78. The two masters lawyers must serve are ___________________________________________.
79. What is the function of the bar or railing?
___________________________________________________________________________.
80. With constant changing of the law, ___________________________ is a specialty area in law.
81. How can a corporate attorney help the client to settle the problem?
___________________________________________________________________________.

第Ⅱ卷 （47分）
I. Translation （22分）
Directions: Translate the following sentences into English, using the words given in the brackets.
1. 生态旅游似乎正在全世界迅速发展。(seem)
2. 作为高三学生，我们应该知道如何调节心理状态。（adjust）
3. 这个问题很值得讨论，它与我们未来的生活息息相关。（related）
4. 只有在经历了这次难忘的旅行后，他才意识到能给别人带来幸福的人是世上最幸福的人。（Only)
5. 虽然雾霾(haze)给人们的日常生活带来很大的影响，但到目前为止政府还没有找到解决它的可行办法。 (Despite)

II. Guided writing （25分）
Directions: Write an English composition in 120-150 words according to the instructions given in Chinese.
请你根据参加过的社会实践活动，谈谈参加社会实践活动的体会以及这样的活动对你将来的人生产生的影响。

松江区试卷参考答案
I. Listening Comprehension
1-----5 DCCBC 6------10 DADDB
11---13 ADC 14------16 CBB
17. Sydney 18. 750 19. airmail 20. 13
21. a manager 22. Handling angry customers
23. 15 years 24. wonderful products

II. Grammar and Vocabulary
Section A: Grammar
(A)
25. the most widely 26. can 27. an 28. which 29.for

30. that 31. invented 32. has reflected/has been reflecting
(B)
33. ringing 34. Though 35. is involved 36. both
37. because 38. paying 39. that 40. to devote
Section B: Vocabulary
41. F 42. J. 43. C 44. D 45. H 46. B 47. K 48. G 49. A 50. E

III. Reading Comprehension
Section A
51—55 CBCBD 56—60 BAAAC 61—65 DDCBA

Section B
66------69 CBDA
70------72 CBB
73------77 ADBCA

Section C
78. the client and the law itself
79. To separate/separating members of the public from those involved in proceedings
80. every aspect of life
81. By negotiating a settlement or by presenting arguments in court

松江区试卷听力材料
I. Listening Comprehension
Section A Short conversations：
Directions: In Section A. you will hear ten short conversations between two speakers. At the end of each conversation, a question will be asked about what was said. The conversations and the questions will be spoken only once. After you hear a conversation and the question about it, read the four possible answers on your paper, and decide which one is the best answer to the question you have heard.
1.M: How do you like this oil painting?
W: If I had enough room in my apartment, I would buy it.
Q: Where does the conversation probably take place?
2.W: When I’m playing the piano, I don’t worry about anything. How about you?
M: I go to the gym every day. It helps me deal with stress.
Q: What are the two speakers talking about?
3.M: Open wide! Now show me where it hurts.
W: Here, at the bottom, especially when I bite something hot or cold.
Q: Who is the man?
4. W: George, there’s a phone call for you.
M: For me? Who would be calling me at this time?
Q: What can be inferred from the man’s question?
5. M: Does the film start at 8:00 or 8:15?
W: It starts at 8:30 and ends at 10:40.
Q: How long does the film last?
6. M: I’d like to go swimming this afternoon, but it’s such a long walk to the swimming pool.
W: I know a short cut. Let me show you on the map.
Q: What does the woman offer to do for the man?
7. M: Is Mary ready to go to the airport?
W: Ready? She hasn’t even packed her luggage.
Q: What does the woman imply?
8. W: Can you help me figure out the best place to buy a second-hand car?
M: There are a lot of different ways to go. I bought my last one from an advertisement in the paper.
Q: How did the man get his last car?
9.W: John, what are you doing on your computer? Don’t you remember your promise?
M: This is not a game. It’s only a cross word puzzle that helps enlarge my vocabulary.
Q: What is the most probable relationship between the speakers?
10.W: How would you like to go for a picnic with us this weekend?
M: I’d love to, but I’ve promised to help my sister move.
Q: What will the man do this weekend?

Part B Passages
Directions: In Part B, you will hear two short passages, and you will be asked three questions on each of the passages. The passages will be read twice, but the questions will be spoken only once. When you hear a question, read the four possible answers on your paper and decide which one would be the best answer to the question you have heard.
Questions 11 through 13 are based on the following passage.
Life would be extremely difficult if we had no fire, but it can be dangerous as well. Today is November 9. It’s time for us to learn a lot about fire, especially what to do if we are caught in fire.
1. Shout out
If you smell or see fire, shout out “Fire!” Shout as loudly as you can, because people may be asleep.
2. Call 119
Never try to put out the fire yourself, even if it is a very small one! Get help from your parents or call 119.
3. Keep down close to the floor
If there is a lot of smoke in your room, keep down to the floor.
4. Test the door
Test the door before you open it. If the door is cool, open it carefully. If the door is hot, do not open it! Try to find a different way out.
5. Get out
If you can, get out of your home as soon as possible.
6. Don’t use the lift
Never use the lift during the fire. It may also go wrong.
7. Don’t go back
Never go back into a burning building!
(Now listen again, please!)
Questions:
11. What does the speaker mainly talk about?
12.Why shouldn’t you use the lift when fire breaks out?
13.What is not mentioned by the speaker?
Questions 14 through 16 are based on the following passage.
A beautiful woman and a man were involved in a car accident. Both of their cars were badly damaged, but neither of them was hurt.
After they came out of their cars, the woman said, "So you're a man. That's interesting. I' m a woman. Wow, just look at our cars! But we're unhurt. This must be a sign from God that we should meet and be friends and live together in peace for the rest of our days."
"Oh, yes," the man replied, "I agree with you completely! This must be a sign from God!" The woman continued, "And look at this, here's another miracle. My car is seriously damaged but this bottle of wine hasn't broken. Surely God wants us to drink this wine and celebrate our good luck." Then she handed the bottle to the man. The man nodded his head, opened it and drank half the bottle and then handed it back to the woman. The woman took the bottle and immediately put the cap back on, and handed it back to the man.
The man asked, "Aren't you having any?" The woman replied, "No, I think I'll just wait for the police to come..."
(Now listen again, please.)
Questions:
14. What will be the possible result?
15. What do you think of the woman?
16. Why did the woman hand the man the bottle again at last?

Section C: Longer Conversations
Directions: In Section C, you will hear two longer conversations. Each conversation will be read twice. After you hear the conversation, you are required to fulfill the task by filling in the numbered blanks with the information you have heard.
Blanks 17 through 20 are based on the following conversation.
W: I’d like to send this parcel to Sydney, Australia.
M: Certainly. Could you put it on the scales? I have to weigh it first.
W: Sure. It’s not very heavy. What is the postage?
M: That’s 750 grams. The cost depends on how you would like to send it.
W: I see. I suppose airmail is faster and more expensive than ordinary mail.
M: That’s right. Sending it by airmail will cost twelve dollars and ordinary mail will cost eight dollars.
W: How long will it take to get there?
M: Airmail should take four or five days and ordinary mail should take about two weeks.
W: In that case, I’ll send it by airmail. I’d like to send it as a registered parcel.
M: No problem. That’s one dollar extra.
W: Thanks very much. There’s thirteen dollars.
M: Your receipt. Goodbye.
(Now listen again, please.)

Blanks 21 through 24 are based on the following conversation.
W: I see on your resume that you worked as a manager of Computer Country. Could you tell me a little more about your responsibilities there?
M: Sure. I was responsible for the whole sales department. We have about 40 employees.
W: What was the most difficult part of your job?
M: Probably handling angry customers. We didn’t have them very often, but when we did, I needed to make sure they were well taken care of. After all, the customer is always right.
W: That’s how we feel, too. How long did you work there?
M: I was there nearly 15 years and I left the company last month.
W: So tell me, why are you interested in this particular position?
M: I know that your company has a great reputation and wonderful products. I have thought many times that I would like to be a part of it. When I heard about the opening in Liston, I jumped on the opportunity.