A. Talk time
A. 对话时间
Making and responding to complaints
提出和回应投诉
I want to complain about this DVD.
我对这张 DVD 有意见。
What's the problem? /What's the matter?
有什么问题？ /怎么了？
There's a hole in the middle.
中间有一个洞。
I'm sorry to hear that.
我很遗憾听到这个消息。
A1. Read the conversation below and practice it in pairs.
A1. 阅读下面的对话并结伴练习。
Ellen: Excuse me. I want to make a complaint about these dog biscuits.
Ellen：打扰一下，针对这些狗饼干我要投诉。
Manager: What's the problem?
经理：有什么问题？
Ellen: When I opened the box, I found that many of them were bad. Look!
Ellen：我打开盒子时，发现它们中许多是坏的，你看！
Manager: Oh, I'm very sorry about that. I'll take care of it right away. Can you show me your receipt?
经理：哦，我对此深感抱歉，我会妥善处理的。你能让我看看你的（购物）单据吗？
Ellen: Yes. Here it is.
Ellen：可以，这就是。
Manager: Thanks. Now if you can wait, I'll be back in a moment.
经理：谢谢。现在如果你能稍候一下，我会马上回来的。