Passage One
段落一
Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buy something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping card. One of the first things customers forget is how to count.
自从我开始在一家杂货店做兼职后，我知道顾客的含义远不止是一个来买东西的人。对我来说，顾客就是一旦开始刷购物卡，其记忆力就完全失效的这么一个人。顾客遗忘的首件事是怎么计数。
There is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20,25 or even a cart load of items.
没办法去解释那么多推着装有20、25个甚至一车商品的人是怎么进入明明写着15个或15个以下商品的快速结账台的。
Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops, I forgot to pick up a fresh loaf of bread. I hope you don't mind waiting while I go get it.”
顾客快到结账的时候往往会忘了他们为什么来商店。总是等我响了结账铃后才有顾客喊着：“哎呀，我忘了拿新鲜的面包条了，我希望你别介意等我去拿一下。”
Five minutes later, he's back with the bread, a bottle of milk, and three rolls of paper towels.
五分钟后，他拿着一条面包、一瓶牛奶还有一些纸巾回来了。
Strange is that seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customers will wait until I announce the total.
奇怪的是顾客甚至忘记了付钱。当我在给商品扫描的时候，他们不是在签支票或者拿信用卡，而是一直等着我报商品价钱的总数。
Then, in surprise, she says, “Oh no, what did I do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she's forgotten hers.
然后，奇怪的是，她说：“不，我拿支票簿干什么？” 她翻了五分钟包后，还是借了我的笔，因为她忘拿她的笔了。
But I have to be tolerant of customers because they pay my salary, and that's something I can't afford to forget.
但是我对顾客必须得有耐心，这点我不敢忘记，因为他们给我付工资。
Questions 26 to 29 are based on the passage you have just heard.
问题26至29是基于你刚才听到的短文。
Question 26. What does the speaker say about customers' entering the grocery store?
问题26. 作者说顾客进入杂货店后会怎么样？
Question 27. Which customers are supposed to be in the express line?
问题27. 哪种顾客应该走快速结账通道？
Question 28. What does the speaker say some customers do when they arrive at the check-out counter?
问题28. 作者对于一些到了结账台的顾客说了什么？
Question 29. What does the speaker say about his job at the end of the talk?
问题29. 作者在最后说了关于他工作的什么？