Airline Services 航空服务

No frills flying 经济航班

Airline Services 航空服务

词语准备

air travel乘飞机旅行

airlines航空公司(多用于航空公司名称中)

valet男随从、服务员

baggage allowance允许行李数量、行李限制

business class 商务舱

frequent flyer飞机常客

air-miles award 里程奖（air-miles)

burger bar 汉堡快餐店

creature comfort（衣、食、住、行等方面）给肉体以舒适的东西、特制享受

in-flight catering 航空餐饮、机上提供的食品、饮料

priority status优先权、优先资格

legroom 座位前的伸腿空间

lounge候机大厅

exclusive专有的、独用的

scheduled flight定期航班

network沟通、与其他人非正式的交往

contact（可数名词）有势力的熟人

low-cost airlines 低成本航空公司、低费用航空公司

mainstream airlines大型航空公司

no-frills 只提供最起码必需品的、经济型的

deal 待遇

package一揽子服务、成套包办

price-cutting降价、价格战

dedicated专用的

check-in desk登机手续办理合

take off起飞（名词为take-off,起飞）

transfer 转机

refund 退还、偿还

upmarket高档的、为高收入人群服务的

concession优惠、减价

consolidation 联合兼并

reclining seat可躺的斜椅座位

carrier运载工具、飞机

high volume route客流量大的航线、航空热线

undercut削价、低于…的价格出售、比（对手）低的价格出售

ticket desk票务台

口语练习

Speaking

Work in groups. Look at this list of airline service. Agree on the three most important services for the business traveler.

分组练习。请看以下所列的各种航空服务，找出三种对商务旅客来说最为重要的服务项目

Air-miles awards for frequent flyers

Valet service airport parking

Double baggage allowance

Priority status at check-in

Exclusive business lounges

Advanced seat selection

Wider, fully reclining seats

In-seat phone/fax facilities

In-flight catering/free drinks

● 向飞机常客提供里程奖。

● 机场代客停车服务

● 允许双倍行李数量。

● 优先办理登机手续。

● 专用的头等舱旅客候机室。

● 预先选择座位。

● 更宽敬、可斜躺的座椅。

● 座位上附带电话/传真设施。

● 提供航空餐饮/免费饮料。

参考词语和表达

get free mileage offers and value for money service赢得免费飞行里程和物有所值的服务

provide passengers with effective economic options给乘客提供了有效而又经济的选择

valet service airport parking saves you a lot of time and trouble机场代客停车服务为你节省了时间，省去了许多麻烦。

let valet take care of your car while you are away: get your car washed, or have the oil changed 你出差时可让机场服务员照看你的汽车——帮你洗车或者更换机油

no extra charge for extra cabin baggage无需为额外的随身携带行李付费

satisfy your seat preference满足你对座位的偏爱

reclining seats on board helps to eliminate your weariness from flying long-haul

飞机上可躺的座椅可免去你远程飞行的疲倦

you can stretch out ,lie back and get some proper sleep 你可以伸展一下身子，躺下来，好好睡一觉

arrive rested and ready for your work 到达时你已充分得休息、准备投入工作

in flight-catering helps you to relax yourself 航空餐饮帮你放松

make life on board just a little less stressful 在飞行途中感到不那么紧张

make the most of your time in the air to prepare for your work with the in-seat phone system 座位上有电话系统，你可以在飞行途中充分利用时间，为工作作好准备

口语练习

Speaking

Working in pairs. Find out three airlines your partner has flown with. Which offered the best service and why?

结对练习。向你的搭档了解他所乘坐过的三家航空公司，哪家航空公司提供的服务最好，为什么？

参考词语和表达

中国主要航空公司有

Air China中国国际航空公司

Shanghai Airlines上海航空公司

China Eastern Airlines 中国东方航空公司

China Southern Airlines 中国南方航空公司

China Northern Airlines中国北方航空公司

China Xiamen Airlines中国厦门航空公司

China Southwest Airlines中国西南航空公司

China Northwest Airlines 中国西北航空公司

No frills flying 经济航班

口语练习

Speaking

What differences are there between mainstream airlines and low-cost airline?

大型航空公司和低成本航空公司有什么区别？

参考词语和表达

get creature comforts得到舒适的物质享受

have more spacious seat有更为宽敞的座位

provide in-flight office facilities提供机上办公设备

air-mile awards for frequent-flyers向飞机常客提供里程奖

provide valet service airport parking service提供机场代客停车服务

get discount tickets得到折扣机票

provide equally good service提供同样好的服务

enjoy most of the services you get from mainstream airlines享受与大型航空公司航班相同的服务

save money but still get the comfort省钱但仍然享受到舒适

口语练习

Speaking

How do you see the future for mainstream and low-cost airlines?

你怎么预测大型航空公司和低成本航空公司的未来？

参考词语和表达

keen/sharp/cut-throat competition 激烈的竞争

go bankrupt 破产

be squeezed out of the market 被挤出市场

get squeezed out of the business 被挤出这一行业

be competed out (of the market) 竞争出局

survive the cut-throat competition 在激烈的竞争中生存下来

adopt more flexible tact 采取更加灵活的策略

competition enables airlines to optimize their structure and improve their service 竞争使航空公司优化结构、提高服务质量

Airline Services 航空服务

口语练习

Speaking

Work in pairs. Tell your partner about your best and worst experiences of air travel.

结对练习。告诉你的搭档，你所经历的最好和最糟糕的飞机旅行。