背景介绍
　　语言点
　　1. 表明公司的生产产品
　　It produces...
　　2. Open Morning / Open Day :a day when a school or an organization invites the public to come in and see the work that is done there
　　3. 叙述某人的工作职责
　　Sb's responsibility is to ...
　　I work in the Accounts department.
　　I'm responsible for invoicing our customers
　　I'm in charge of sending our invoices.
　　I deal with invoices and payments.
　　1.3 Reporting to Reception
　　Conversation 1
　　1.3.1 I don't have anyone of that name here. 我这没有叫这个名字的人在啊 .
　　1.3.2 It's spelled ...
　　注 : 询问别人如何拼写的时候 "How to spell" 是中式英语 , 应该问 "How do you spell ..." 或 "Can you tell me how to spell..."
　　1.3.3 It happens all the time. 这样的事情常发生 ( 安慰别人的话 )
　　如 : 等公交车的时候 , 它偏不来 , 就可以说 "Things like that happen all the time"
　　1.3.4 Just take the lift to the third floor and it's the second door on your left. Room 313
　　Conversation 2
　　1.3.1 You are seeing Mrs. Woolf.
　　注 : see 并不是表示看见 , 而是指约见 . 有时候也是指男女约会 .
　　E:I am seeing her on Friday.
　　1.3.2 I'll just check I've spelled that correctly.
　　1.3.3 Sorry about that
　　1.3.4 That's quite all right.

Conversation 3
　　Americans often converse on a first-name basis in a casual, friendly manner. If an American business person uses a first name in an introduction, it would be considered snobbish and unfriendly not to do the same. If you're unsure of how friendly or formal the situation is (in speech and in writing), use addresses such as Dr., Ms., Miss, Mrs. or Mr., along with the person's last name. If you're unsure of a woman's marital status, use Ms. [miz].
　　1.3.1 I can assure you I'm a woman.
　　我向你保证产品质量
　　E:I can assure you of its quality.
　　1.3.2 You can't miss it.
　　指路时候的常用语 , 给对方以信心 , 肯定不会错过 , 一定会找到的 . 注意 "can" 和 "can't " 的发音 .
　　I can swim/ I can't swim. 重音不同
　　Conversation 4
　　A:SHNOS ，早上好，很高兴为您服务。
　　B: 我是小强，从苏州打过来。我只是想告诉你们我本来应该 10 点来开销售会，可是我会迟些 A: 到。我十一点才能到。
　　B: 谢谢您通知我们，强哥。我会转告他们的，我们期待着您一会儿见到您。
　　A: 再见。
　　表达方式总结:
　　4.1 This is ____ calling from______
　　4.2 I just want to let you know that_____________
　　4.3 I'm supposed to be coming at 10 for ________, but I'm going to be a bit late.
　　4.4 I won't be able to make it before ____
　　4.5. Thanks for letting us know.
　　4.6 I'll pass on the message.
　　注 : 打电话告之将迟到的三步曲
　　第一、 告之对方自己是谁从哪里打来
　　第二、 告之对方打电话的目的
　　第三、 可能到达的时间
　　请学生将各个句子对应的表达对应起来。
　　遇到由于己方疏忽产生的错误时候的回应 :
　　第一,承认错误 I'm very sorry, but that's a mistake.
　　第二,诚挚道歉 I really am extremely sorry about this
　　第三,提供解决方案 I'll tell you what I'll do 如不能及时答复可说 I'll be back to you in a few minutes. 或 Can I get back to you ....?
　　第四,保证下不为例 I promise this won't happen again.