3.
　　A: Good morning.
　　B: Good morning. Can I help you?
　　A: Er, yes. I have an appointment with Mr. Zhi Qiang at half past eleven.
　　B: May I have your name please?
　　A: Peter ……from the British Trading Company.
　　B: Thank you. Please take a seat, Mr.Peter, and I’ll phone Mr.Zhi’s office. (Making a telephone call) Hello,Miss Zhang. This is Reception. Mr.Peter is here for his 11:30 appointment…… Thanks…(turn to Mr. Peter) Mr. Peter , would you please go up to room 5 on the second floor. Mr.Zhi’s expecting you.
　　A: Room 5 on the second floor?
　　B: That’s right. The stairs are on the right, or there’s a lift at the end of the corridor.
　　A: Thank you. Second floor … I think I’ll take the lift.
　　4.
　　A: Good afternoon!
　　B: Good afternoon, sir! May I have your name, please?
　　A: This is my first name here. I am Zhang Li from Tian Fa Foreign Trade Corporation.
　　B: Is there anything I can help you with?
　　A: I would like to see your general manager to introduce our new products.
　　我要见你们的总经理，介绍我们的新产品
　　B: I’m sorry, unfortunately, the general manager is tied up with something urgent. He has not yet returned.
　　A: Excuse me, when do you think he will be back.
　　B:I am afraid he won’t be back until 3 o’clock.