Woman: Finance Department.
女：财务部。
Man: Hello, I’m calling from the Pegasus Group. I’ve just received our statement of account and there are some problems.
男：你好，我是Pegasus集团的。我刚刚收到了我们的对账单，上面有一些问题。
Woman: I’ll need to check our records. Can you give me your name?
女：我要查一下记录。您能告诉我您的名字吗?
Man: Martin Farrow - that’s F A double R O W.
男：马丁·法罗——法罗拼法是F-A-R-R-O-W。
Woman: And your account number? It’s at the top of your statement.
女：您的账号是多少？在对账单顶部。
Man: It’s TM 30096.
男：TM 30096。
Woman: And what was wrong?
女：怎么了？
Man：We ordered 28 printers about two weeks ago but you only had 24 in stock so that was all you could deliver to us.
男：大约两周前，我们订了28台打印机，但你们库存只有24台，所以只派送给我们24台。
Woman: Were you charged for 28?
女：你们付了28台的款吗？
Man: No, but you hadn’t included the correct discount.
男：没有，不过你们的折扣弄错了。
When I spoke to Sales we agreed a 15% reduction. On our statement it’s 12%.
我和销售人员谈过，一致同意降价15%，不过对账单上显示是12%。
Woman: I'll look into it. The balance is wrong as well?
女：我等下仔细核对一下，余额也不对吗?
Man: Yes. It’s 2,575 pounds but that’s with a 12% discount. It should be 2,487 pounds.
男：是的，不对。售价2575英镑，但有12%的折扣，应该是2487英镑。
Woman: Can I check your phone number? In the records it’s 840679 extension 854.
女:我想核对一下您的电话号码，记录显示是840679，分机854。
Man: The extension’s 845.
男：分机号码是845。
Woman: I may need to ring back but we’ll get a new statement posted this afternoon.
女：我可能会给您回电话，今天下午您会收到一份新的对账单。
Man: Fine. Then I can sort out the payment.
男：好的，然后我就可以结账了。
If the statement arrives tomorrow - that’s the 15th -you should get the cheque by the end of the month on the 30th.
如果明天收到对账单，也就是15号，您应该在月底，也就是30号就能收到支票了。
Woman: That’ll be fine.
女：那太好了。