Woman: Contact Training, how can I help you?
Man: Hello, this is Dave Smith calling from the City Council.
I understand you run in-house training courses in word-processing and databases, things like that.
Woman: Yes, are you looking for some training?
Man: Well, yes, we've just taken on some new staff in our department
and I'd be interested to know if you have someone who could help them with databases - perhaps a one-week course?
Woman: I'm sure we can.
Man: Good. In addition to that - if it's possible -
we have some other staff who need some individual training, but that would be in graphics.
Woman: Oh yes, we do graphics courses.
Did someone recommend us to you?
Man: Yes, a friend of mine at Globe Insurance ...
Woman: Oh yes, we put on a course for them a few months ago.
Man: They were very impressed ...
Woman: Good! Well, I'll just take a few details ...