信件
　　1. 信件的开头：
　　We are writing to enquire about… We are writing in connection with…
　　We are interested in … and we would like to know…
　　环境：
　　You want to know the prices of some air conditioners.
　　We are interested in your air conditioner and we would like to know the prices of some air conditioners.
　　You saw an advertisement in the newspaper yesterday and you want further information.
　　We are writing in connection with the advertisement in the newspaper yesterday.
　　You want to know if the company you are writing to organizes holidays to Africa.
　　We are writing to inquire about the holidays to Africa that your company organizes.
　　2. 回信的开头：
　　Thank you for your letter of (date) We have received your letter of (date)
　　asking if … enquiring about … enclosing … concerning …
　　环境：
　　A company wrote to you on 23 July. They wanted to know if you sell photocopiers.
　　Thank you for your letter of 23 July, asking if we sell photocopiers.
　　A man wrote to you on 18 December. He wanted employment with your company. He also sent his curriculum vitae.
　　We have received your letter of 18 December, enclosing your curriculum vitae.
　　A company sent you a fax on 3 June. They wanted to know if you were going to the marketing conference in London.
　　Thank you for your fax of 3 June, asking if I was going to the marketing conference in London.
　　A woman telephoned you this morning. She wanted to know if her order No. 599 had arrived.
　　Thank you for your telephone call this morning concerning the order No. 599.
　　3. 信件的结尾：一般结尾：
　　I look forward to receiving your reply/order/products/ect. Looking forward to hearing from you.
　　如果你在信件中提供了信息：
　　I hope that this information will help you. Please contact me if you need any further information.
　　Please feel free to contact me if you have any further questions.
　　Please let me know if you need any further information.
　　4. 引入主题：
　　With reference to … Further to … With regard to … I am writing in connection with …
　　注：引入主题的句子可以被写在信件的开头，但with regard to 不能用于信件的开头。
　　环境：(how would you start a letter about each of the following?)
　　an invoice (No. 679) for a photocopier
　　With reference to Invoice No. 679, we regret to tell you that the product arrived in bad condition.
　　a meeting you had with the addressee on Jan. 16th
　　Further to the meeting on 16 January, I am delighted to tell you that we are now able to give you a special offer for our Peach Series computer.
　　an advertisement in the times newspaper
　　I am writing in connection with the advertisement in the times newspaper yesterday.
　　an application for a post as secretary in your company
　　I am writing in connection with your application for a post as secretary in our company.
　　a fax order for six computers that you received today
　　with reference to your fax order for six computer, I regret to tell you that they are out of stock at present.
　　5. 告知好、坏消息：
　　好消息：
　　I am pleased/delighted/happy to tell/inform/advise you that …
　　坏消息：
　　I regret /am sorry to tell /inform/advise you that … We regret that …
　　环境：（complete these sentences using phrases for referring and giving good or bad news.）
　　a. ______________your order for some cupboards, ___________we have had to increase the price.
　　b. _______ your application for a post as secretary, _________________ that we would like you to start work as soon as possible.
　　c. _________________________________ your application for a post as secretary, ______________________________ that you were not successful.
　　d. _________________________________ our telephone conversation this morning, ______________________________ that your car is now ready for you to collect.
　　6. 说明你所能做的和不能做的：
　　We are unable to … We are able to … We have been forced to …
　　环境：
　　You cannot lower your prices. We regret that we are unable to reduce out prices.
　　You have had to raise your prices because the government has increased the sales tax.
　　We have been forced to raise our prices because the government has increased the sales tax.
　　However, you can give them a discount of 5% if their order is for more than $8,000.
　　We are able to give you a discount of 5% if your order is more than $8,000.
　　With regard to their second question, you cannot accept payment in Egyptian pounds but you can accept US dollars or Euros.
　　We are sorry that we are unable to accept payments in Egyptian pounds but we are able to accept US dollars or Euros.
　　7. 说明原因：
　　This is owing to …due to …a result of … because of …
　　注：owing to 通常用于不好的消息。如果想在原因中使用动词，请加上the fact that的从句.
　　环境：
　　increase prices --- fall of the dollar
　　We have been force to increase our prices. This is owing to the fall of the dollar.
　　Delay the delivery of the goods --- strike by airline pilots
　　We have been forced to delay the delivery of the goods. This is owing to the strike by airline pilots.
　　Increase all salaries by 10% --- rise in sales
　　We are able to increase all salaries by 10%. This is the result of a big rise in sales.
　　Cut all salaries by 10% --- fall in sales
　　We have been forced to cut all salaries by 10%. This is due to the fact that there has been a fall in sales in the past ten months.
　　Cannot deliver your new order --- we have not received your payment fro the last order
　　We regret that we are unable to deliver your new order immediately. This is owing to the fact that we have not received your payment for the last order.
　　Cancel the meeting --- a lot of staff have been ill
　　We have been forced to cancel the meeting. This is because some members of our staff have been ill.

　　8. 请求采取行动：
　　Please could you …We would be grateful if you could … We would be appreciate it if you could …
　　as soon as possible. without delay. immediately.
　　环境：
　　You have seen an advertisement in the newspaper for a post as office manger. You want an application form.
　　I would appreciate it if you could send me an application form.
　　The photocopier in your office has broken down. You want to have it repaired, quickly.
　　We would be grateful if you could send a repairman to fix our photocopier as soon as possible.
　　You have moved your office and you want the post office to forward your letters to your new address.
　　Please could you forward my letters to my new address.
　　You want the telephone company to put another telephone in your office. You need it urgently.
　　We would appreciate it if you could put another telephone in our office immediately.
　　You have written to a company and you want them to reply quickly.
　　I would be grateful if you could give us a reply quickly.
　　9. 抱歉：
　　We must apologize for … We apologize for … We are extremely sorry for …
　　注：以上句型后请使用动词ing形式。
　　以上句型中的for可以换成that，然后用从句表达。
　　一般来说，解释产生问题的原因，然后在信的结尾处再次表达歉意。
　　再次抱歉：
　　Please accept our apologies once again.
　　We hope that this has not caused you any inconvenience.
　　With apologies once again.
　　10. 要求提供信息：
　　Please could you
　　We would be grateful if you could
　　We would appreciate it if you could
　　give us further details about ..
　　inform us (about/if) …
　　let us know ( about/if ) …
　　We would like to know ( about/if ) …
　　注：如果需要特别重要的信息，可以在以上句型前使用：in particular。
　　环境：
　　You wrote a letter to someone and they haven’t replied. You want to know if they received the letter.
　　We would be grateful if you could let us know if the letter has reached you.
　　A businessman is going to your country. He wants you to get a visa for him. You need all the details about his passport (his nationality, date of birth, where his passport was issued, and when it expires).
　　Please could you give details about your passport. I would like to know your nationality, date of birth, where your passport was issued and when it expires.
　　You want to know about the same businessman’s flight (flight number, date and time of arrival).
　　In particular, I would like to know your flight number, date and time of arrival.
　　11. 轻度抱怨：
　　Unfortunately, + 表示 something is wrong 的句子
　　环境：A company has sent you a bill for the wrong goods.
　　Unfortunately you sent us a bill for the wrong goods. Please could you send us a correct bill as soon as possible.
　　Your new photocopier has broken down. You have to write to the company who sold it to you.
　　Unfortunately our new photocopier has broken down. Please could you send a repairman to fix it for us as soon as possible.
　　Two temporary secretaries do not speak English. You have to write to the agency who sent them to you.
　　Unfortunately two temporary secretaries you recommended to us do not speak English. We would be grateful if you could recommend two more who could speak English.
　　You keep receiving letters for someone else. You have to write to the post office.
　　Unfortunately I keep receiving letters for someone else. Please could you make the address clear before you deliver letters every day.
　　12. 提醒某人对某事的注意：
　　I should like to draw your attention to (the fact that)…
　　I should like to point out that …
　　如果你提醒的事情对方已经知道（你想表达你的生气）：
　　I should like to remind you that…
　　I hope that it is not necessary to remind you that …
　　环境：
　　One of your staff keeps parking his car in front of the main door, the space which is reserved for the MD.
　　I should like to remind you that the space in front of the main door is reserved for the MD.
　　Someone is interested in purchasing a large quantity of your simplex cameras. Tell him about 25% discount for large orders.
　　I should like t draw your attention to the fact that we offer about 25% discount for larger orders.
　　One of your staff arrives half an hour late for work every day. (She should start at 9.30.)
　　I hope that it is not necessary to remind you that work start at 9: 30 every day.
　　Someone is interested in your products. Tell him that you guarantee that your prices are the largest in the country.
　　I should like to point out that we guarantee that all prices are the lowest in the country.
　　13. 要求某人采取行动：
　　We must insist that …DO… （DO指动词原型）
　　注：请注意这一句型和句型8的区别。
　　环境：
　　We must insist that you deliver the goods immediately.
　　14. 警告：
　　Unless…
　　If…(not)… We will be forced to …
　　环境：(What warnings would you give these people?)
　　A company that has not paid your bill
　　Unless you pay the bill, we will be forced to take legal actions.
　　Another company that is using your company’s car park
　　If you do not move your car away from our park, we will be forced to turn to the police.
　　An employee who always arrives late for work
　　Unless you come to work on time, we will be forced to fire you.
　　A builder who has left a lot of their tools in your office
　　If you do not take your tools from our office, we will be forced to throw them away.
　　15. 强烈抱怨： 注：强烈抱怨遵循以下步骤：
　　a. 阐述发生的问题：it is now over nine months since we placed this order and we are still waiting for the cabinets.
　　b. 使用句型12：I should like to point out that we have already paid for these cabinets.
　　c. 使用句型 13：we must insist that you deliver them immediately.
　　d. 使用句型14：unless we hear from you within 7 days we will take legal action.