ￚ reliable, reliance
rely on somebody/something to do something
Many working women rely on relatives to help take care of their children. 许多工作妇女依赖她们的亲戚帮助她们照看自己的小孩。

rely on/upon somebody/something for
Many people now rely on the Internet for news. 许多人现在借用英特网来浏览新闻。
2 to depend on something in order to continue to live or exist 依赖借以生存
For its income, the company relies heavily on only a few contracts. 这家公司的收入绝大程度上依赖仅有的几个合同。

cross-cultural adjective [only before noun] belonging to or involving two or more different societies, countries, or cultures 跨文化的
cross-cultural communication 跨文化交流

evaluation noun [uncountable and countable]
a judgment about how good, useful, or successful something is 评价，评估
ￚ同义词 assessment
We need to carry out a proper evaluation of the new system. 我们需要对这套新体系做出一个正确的评价。
They took some samples of products for evaluation. 他们取出一些产品的样本作评估。
evaluate verb [transitive] to judge how good, useful, or successful something is
ￚ同义词 assess
You should be able to evaluate your own work. 你应该能够评价自己的工作。
Explanation: Raising awareness

III. Leaving voice mails and Taking messages
① Listening.
1. B
send me a copy of your department’s figures

copy noun
1[countable] something that is made to be exactly like another thing 复印件
She forwarded them a copy of her British passport. 她将自己的英国护照复印件交给了他们。
2[countable] one of many books, magazines, records etc that are all exactly the same一份，一张，一本
a copy of the local newspaper 一份当地报纸
The hardback costs £16.99 a copy. 这本精装书一本16.99英镑。
The record sold a million copies. 这盘磁带卖了1百万盘。
Free copies are available on request. 如果要求就可以得到免费的资料。

2. G
trade fair noun [countable]
a large event when several companies show their goods or services in one place, to try to sell them 博览会
ￚ同义词 trade show
booth (telephone booth), stand
complimentary adjective
1 given free to people(免费)赠送的
There was a complimentary bottle of champagne in the hotel room. 在饭店房间里有一瓶免费的香槟酒。
I've got some complimentary tickets for the theatre tonight. 我得到了今晚剧院的免费票。
2 saying that you admire someone or something 赞扬的，夸奖的
complimentary remarks 奉承话

3. C
deadline
l by
l before
l until
stress management, time management, prioritise tasks,

put something back phrasal verb
to arrange for an event to start at a later time or date 推迟
ￚ同义词 postpone
put something ↔ back to
The meeting has been put back to next Thursday. 这次会议推迟到下周四举行。

work out phrasal verb
▶GET BETTER◀带来好结果；有预期的结果
if a problem or complicated situation works out, it gradually gets better or gets solved
Things will work out, you'll see. 你会看到一切都会好的。
▶EXERCISE◀
to make your body fit and strong by doing exercises锻炼身体

4. H
mobile phone
client
urgently
proposal
get involved
to take part in an activity or event, or be connected with it in some way
be/get involved in
More than 30 software firms were involved in the project. 30多家软件公司参与了这个项目。
I don't want to get involved in some lengthy argument about who is to blame. 我不想被牵涉进这场旷日持久的关于到底是谁应该被指责的争论当中。

5. E
optimistic (pessimistic)
get off 寄出，发出 ▶SEND SOMETHING◀
to send a letter or package by post
I'll have to get this letter off by tonight. 我必须要在今晚之前把信寄出去。
I'll get the forms off to you today. 我今天会把表格寄给你。

Leaving answering machine messages
l Hello, person who is calling, time, day, place, purpose
Analysis:
Call 1 and 2 are precise and call 4 and 5 are quite difficult. Call 3 is intended to be in-between.
Call 3
Call 3 is relatively concise. However, it is difficult for the use of socializing added in before Sue gets down to the message (How are you? I hope you’re not too busy…). They may also find her use of phrasal verbs difficult (work out, put back). Sue also uses a rather British way of asking for postponement (I don’t suppose…, could we?). It may be helpful for her to say when exactly she called and to give her number．