Situation 42
情景 42
I'd like a refund.
我想退钱。
Excuse me,Ma'am.
对不起，女士。
Yes,can I help you?
是的，我能为你服务吗？
Yes,I bought this toaster here yesterday,but it doesn't work.
是的，我昨天在这里买了这个烤面包机，但是它不能用。
Do you have a receipt?
你有收据吗？
Yes,I do.I'd like a refund.
是的，我有。我想退钱。
All right.I'll see what I can do.
好的。我看看该怎么办。
Excuse me,Ma'am.
对不起，女士。
Yes,can I help you?
是的，我能为你服务吗？
Yes,I bought this toaster here yesterday,but it doesn't work.
是的，我昨天在这里买了这个烤面包机，但是它不能用。
Do you have a receipt?
你有收据吗？
Yes,I do.I'd like a refund.
是的，我有。我想退钱。
All right.I'll see what I can do.
好的。我看看该怎么办。
Can I have a refund on this sweater?
这件毛线衣我能退钱吗？
No,I'm afraid we can't do that.
不，我恐怕我们不能退。
Well,then can I exchange it for another one?
好吧，那么我可以换另一件吗？
Yes,of course.
是的，当然。
I think I'd like that brown turtleneck.
我想我要那件咖啡色的套头高领毛衣。
All right.Let me wrao it for you.
好的。我包给你。
Can I have a refund on this sweater?
这件毛线衣我能退钱吗？
No,I'm afraid we can't do that.
不，我恐怕我们不能退。
Well,then can I exchange it for another one?
好吧，那么我可以换另一件吗？
Yes,of course.
是的，当然。
I think I'd like that brown turtleneck.
我想我要那件咖啡色的套头高领毛衣。
All right.Let me wrao it for you.
好的。我包给你。
I have a complaint.
我有句怨言。
Yes,sir,What's the problem?
是的，先生。有什么问题？
You sold me these shoes a week ago.Well,the heels fell off after two days.
你一星期以前卖给我这鞋子。嗯，两天后，鞋后跟就掉了。
I'm terribly sorry about that.
关于那件事我非常抱歉。
So am I.I want my money back.
我也是。我要退钱。
I'm afraid we can't give refunds.
恐怕我们不能退钱。
I have a complaint.
我有句怨言。
Yes,sir,What's the problem?
是的，先生。有什么问题？
You sold me these shoes a week ago.Well,the heels fell off after two days.
你一星期以前卖给我这鞋子。嗯，两天后，鞋后跟就掉了。
I'm terribly sorry about that.
关于那件事我非常抱歉。
So am I.I want my money back.
我也是。我要退钱。
I'm afraid we can't give refunds.
恐怕我们不能退钱。