You will hear a telephone conversation between a customer and an agent at a company which ships large boxes overseas.
Good morning, Packham's Shipping Agents. Can I help you?
Oh yes, I'm ringing to make enquiries about sending a large box, a container, back home to Kenya from the UK.
Yes, of course. Would you like me to try and find some quotations for you?
Yes, that'd be great. Thank you.
Well first of all, I need a few details from you. Fine.
Can I take your name?
It's Jacob Mkere.
Can you spell your surname, please?
Yes, it's M-K-E-R-E.
Is that 'M' for mother?Yes
Thank you, and you say that you will be sending the box to Kenya?
And where would you like the box picked up from?
From college, if possible.
Yes, of course. I'll take down the address now.
It's Westall College.
Is that W-E-S-T-A-L-L?
Westall College. And where's that?
It's Downlands Road, in Bristol.
Oh yes, I know it. And the postcode?
It's BS8 9PU.
Right...and I need to know the size.
Yes, I've measured it carefully and it's 1.5m long...
And it's 0.5m high or deep.
Great. So I'll calculate the volume in a moment and get some quotes for that.
But first can you tell me, you know, very generally, what will be in the box?
Yes, there's mostly clothes.
OK. And there's some books.
OK. Good. Um...Anything else?
Yes, there's also some toys.
OK, and what is the total value, do you think, of the contents?
Well, the main costs are the clothes and the books - they'll be about ￡1500,
but then the toys are about another two hundred - so I'd put down ￡1700.