Nineteen:
19：
Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we've had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives. Future World's range is fine for us, and one of their customers who I spoke to recommended them highly, so that's why we've changed to using them.

正如你所说的，这些年瑞德隆公司一直是我们的供应商，但是坦率地讲，在我们收到的对我们的产品投诉中，有三分之二都是由于我们从瑞德隆购买的零件故障造成的。所以我就跟生产经理就这个问题做了沟通，他同意我应该找一些其他厂家。未来世界公司的产品系列对我们挺合适的。而且我跟他们公司的一个客户也沟通了，他极力向我们推荐这家公司。所以这就是为什么我们做了转变，开始使用他们的产品。

Twenty:
20：
The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard work we're putting in, and this means saying no to jobs which aren't profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the income we need in order to ensure our future.

竞争越来越激烈了，而且你知道我们面临的严重问题。不可否认的是，我们在努力工作，但是我们需要使收益更大，这就意味着我们要对无利可图的工作说不。把所有的努力用在赢得利润率更高的合同中，对我们来说会更加有利可图。所以我觉得你最能帮上忙的是确定哪些类型的联系人能带来我们需要的收入，以确保我们的未来。