As an airport skycap checked through a customer at curbside, he accidentally knocked over the man's luggage.
He quickly collected the fallen bags and apologized for the mishap. Unappeased, the traveler burst into an angry tirade, raging and swearing at the skycap for his clumsiness.
他赶快收拾起掉落的行李，并且为他的 过失道歉。然而那个旅客一点不领情，他大发脾气，言辞激烈， 粗暴地骂那个行李员笨拙。
Throughout the traveler's rant, the baggage handler simply apologized and smiled. The angry man continued to berate the skycap until he finally headed off to catch his plane.
Even then the baggage handler remained calm and passively smiled.即使这样，那个行李员依然保持着平静和微笑。
The next customer in line witnessed the incident and marveled at the skycap's professionalism and control.
"I have never seen such restraint and humility," he said. "How do you keep your cool when somebody is attacking you so viciously?"
"It's easy," the skycap answered. "He's going to Denver, but his bags are going to Detroit."
That is certainly ONE way of managing attitudes, but here is a more constructive approach. Have you heard of the A-B-C method of managing your attitude? It's simple and effective.
"A" stands for the "Activating Event." Let's say you get stuck in traffic. The traffic jam is the activating event.
"B" stands for your "Belief System." You believe that traffic is only getting worse and you'll have more and more days like this ahead.
"C" stands for the "Consequence of the Event." You become angry. You want to honk your horn. Your stomach is tied in knots and you bang the dashboard with your fist.
The problem is...most people jump directly from "A" to "C." They get stuck in traffic and become angry. They think the traffic jam made them upset. They don't realize that they didn't HAVE to get angry. They skipped an important step!
问题是……很多人会从“A”直接跳到“C”。他们遇到塞车 就暴怒，他们认为塞车让他们难受，他们认识不到他们根本没必 要愤怒，他们漏掉了最重要的一步。
Let's try it again:
"A" - you get stuck in traffic.“A” —— 你遇到塞车。
"B" - you believe that you were given some unexpected and extra time to spend in solitude, to listen to a great tape, or to plan your day.“B”
"C" - the consequence is that you feel gratitude for the gift of time.“C”
I have a friend who is fond of saying, "A traffic jam has no power to make us angry. It just stops our car." He is aware that between the activating event and the consequence is something that we control: our beliefs about what is happening.
我有个朋友总喜欢说：“塞车本身没有让我们发怒的鹰力， 它只是让车子停下来而已。”他知道在引发事件和结果之间的东 西是我们所能控制的，即对于正在发生的事情的看法。
The next time you have a problem -- at home or at work, big or small -- decide to manage your attitude toward it. Practice the A-B-C method.
You probably can't change "A," the activating event. But try changing "B," your beliefs about the problem. When you change your beliefs, you also change "C," the consequences of the situation.
It's as simple as A-B-C. Manage your beliefs, and you'll manage to be a lot happier!
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