Salesperson: Hi, have you been helped?
Greg: No, I haven’t. I’m looking for a new phone.
Salesperson: Are you with our company right now?
Greg: No, I’m thinking about switching.
Salesperson: Okay, let me show you our most popular phone. This one has a lot of good features. It’s got a camera phone, a video recorder, instant messaging, and you can download music or ring tones.
Greg: I’m really looking for a flip phone.
Salesperson: Oh, in that case, this is the one you want. Let me tell you a little about our plans. With our $59.99 plan, you get 400 minutes, unlimited night and weekend minutes, and free mobile-to-mobile.
Greg: Do the minutes roll over if I don’t use them all in one month, and do I need to sign an agreement?
Salesperson: We don’t have rollover minutes, but if you think 400 isn’t enough, we have higher plans for 700, 1000, and unlimited minutes. The $59.99 plan requires a 1-year agreement.
Greg: Okay, let me think about it.
Salesperson: No problem. Just let me know if you have other questions.
Script by Dr. Lucy Tse