地道美语听力播客:突然收到天价账单怎么应对?
日期:2018-06-12 20:47

(单词翻译:单击)

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Regina: Hello, this is Horizon. My name is Regina. How may I help you today?
雷吉纳:你好,这里是Horizon公司YtStFHdqyPBt%LER。我叫雷吉纳_(Ueyf[,lQr|。请问您有什么需要?
Bob: I’m calling to dispute my bill. There’s a billing error.
鲍勃:我打来是想投诉我的账单uO%#E;QDQ@,IE|TZQUVH。账单上有一项错误J._tpp(!i56,Pl2k5Nb
Regina: Let me take a look at your statement. Your last bill was $650 and it is past due.
雷吉纳:我来看一下您说的情况0Okik.@rwha)-g。您的上一张账单为650美元并且是过期未付0_B8T#s=2^Ysdd.
Bob: It’s past due because this is the third time I’ve called to report the problem, but my bill still hasn’t been corrected. My bill is normally $65 a month.
鲍勃:过期未付是因为这是我第三次致电报告问题了,但是我的账单还没有更正过来p3yRf=;v(hMy))&zvaj!。我的账单每月通常是65美元Y;zq|l+0]pW

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Regina: I’m looking at your account and I don't see a record of any previous calls about this problem.
雷吉纳:我正在查看您的账户信息,我没有发现之前关于这项问题的投诉电话记录~+AIZVDPd6+NC)
Bob: I called last week and the week before. Look, I just want to get this sorted out so I can pay my bill before my service is disconnected.
鲍勃:上周和上上周我曾经打过电话i1[D@!.O)noPS*|xZ959。听着,我只是想把这件事弄清楚,好在所有的服务被切断前支付我的账单xgnf!q=z[c&
Regina: I understand. Your bill may reflect changes you’ve made to your usage plan, such as upgrading to a more expensive plan.
雷吉纳:我理解72LSUu)&PVc.TltZsa)。但从您的账单来看,您的使用计划可能出现变更,例如升级到花费更加昂贵的计划Vuro9vHyjB;!wS
Bob: I’ve made no changes to my usage plan. I’ve had the same plan for eight months.
鲍勃:我没有改变我的使用计划Qk,&EnY;;6ye。8个月来我一直坚持着同样的计划r_@Qz4v&ZYKh~AOyLno
Regina: Your bill may also reflect overage charges if you went over your allotted minutes or data.
雷吉纳:如果您的时间或数据超出了规定限制,账单也会显示出超额的费用oMzsb6p0VKW
Bob: I haven’t gone over my limit. Can my case be escalated so that I can speak with a supervisor?
鲍勃:我还没有超出过限额zGSEB-G^&jSeRVmH~。能不能把我的投诉升级一下,我好跟主管直接谈谈?
Regina: Certainly, sir. Let me have a supervisor call you back when she’s available.
雷吉纳:当然可以JyV)[,K~hLsYb;IG8。等主管有空,我会让主管给你回电QU9E3fkodV~;MhB
Bob: Will that be today?
鲍勃:今天方便吗?
Regina: I can’t tell you that, sir.
雷吉纳:这我无法向您保证,先生qxUfFpChZ([
Bob: I just hope she calls me back before my service is call ends.
鲍勃:我只是希望她能赶在截止日期前给我回电9)CY)*ZdFkHkN*b~oA

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