In my line of work, I receive a lot of emails. I also send a lot of emails. Though social media and messaging apps have taken over some of the roles from email as a form of communication, email is likely to retain an important role for business communication in the future. Surprisingly, though, a lot of companies and organizations lack formal guidelines for emailing. As most of you will soon be entering the workforce, I would like to share with you my own rules for emailing. If someone sends you an email, reply to them acknowledging the email. A simple “thank you” let the sender know that their email has arrived safely, that it has not been lost among what could be 50 other emails that have arrived in your email inbox that day. It’s not necessary to reply to a mass email sent to numerous recipients. These emails are often informative rather than personalized correspondence requiring a response or action. But it’s common politeness to respond to a personal message, preferably within 24 hours of receiving it. It’s also important to use proper English. Just because emails are a quick form of communication, doesn’t mean emails, especially business emails, should be written using informal shortened forms of words. Think of an email as a letter. Spelling, grammar and punctuation should not be overlooked. And never use capitals to emphasize a word or words in an email. It’s the same as yelling.
我工作时会收到很多电子邮件 。我也发很多电子邮件 。虽然社交媒体和即时通讯应用已经取代了电子邮件作为沟通方式的一些角色，但电子邮件很可能在未来仍将在商业沟通中扮演重要角色 。然而，令人惊讶的是，许多公司和组织缺乏正式的电子邮件指南 。由于你们大多数人即将进入职场，我想和你们分享一下我自己的电子邮件规则 。如果有人给你发电子邮件，回复他们收到这封邮件 。一个简单的“谢谢”就能让发件人知道他们的邮件已经被收到，并没有在当天可能到达你邮箱的其他50封邮件中丢失 。没有必要回复大量发送给许多收件人的电子邮件 。这些电子邮件通常是信息丰富的，而不是需要回复或行动的个性化信件 。但回复私人信息是一种常见的礼貌行为，最好是在收到信息后24小时内回复 。使用正确的英语也很重要 。电子邮件是一种快速的交流方式，但这并不意味着电子邮件，尤其是商务邮件，应该使用非正式的缩写形式 。把电子邮件看作是一封信 。拼写、语法和标点符号都不容忽视 。不要用大写字母来强调一个或多个单词 。这和大喊大叫是一样的 。
Questions 22 to 25 are based on the passage you have just heard.
22.What does the passage say about email?
23.What should one do upon receiving a personalized email?
24.What does the passage say about a mass email?
25.What should one do when writing a business email?