Nineteen:
19：
I've been trying to find ways of increasing production. I've introduced new shifts and production targets. But at the end of the day, we're limited by a constant manpower shortage. Last month three of our best people left us because of bad working relationships. It's clear that, unless we can keep trained staff, our production problems won't go away.
我已经试着寻找提高产量的方法了。我采用了新的换班制度和产量目标。但在一天快结束时，我们总是存在人力短缺的问题。由于工作关系较差，上个月，有三名不错的员工都离职了。显而易见，如果我们不能留住受过培训的员工，我们的生产问题就无法解决。
Twenty:
20：
Well, in our latest market research exercise, we looked at things like advertising, publicity, customer services. And we got a lot of complaints, especially about our information desks. It also seems that we are not really getting our message across to the media properly - we need to manage that better too.
嗯，我们最新的市场调研显示，我们关注广告宣传和客户服务。还有，我们收到了许多投诉，尤其是关于我们咨询台的投诉。看起来我们好像没有让媒体正确理解我们的信息——我们同样需要改善这一点。