It's Elena ... Sorry to bother you on your first day off but I'm trying to order that software you were talking about yesterday - you know, for processing customer complaints? The suppliers need to know the exact name of the package and the company that produces it - it seems there's more than one on the market. Can you help? Give me a ring at the office before 4 o'clock if you can. Otherwise, have a good break.
Mike this is Bob Richards from Birmingham Traders here. Look, today's delivery is not much better than last week's ... it looks like your process needs looking at again. Basically, you're not getting the printing areas of the 2 colours right - there's this strange optical effect instead of a clear diagram in 2 colours. Could you give me a ring when you get in?