Woman: Yes, the middle managers I interviewed commented that they'd like training to cover more specialist areas.
To be honest, though, I think they're involved in such a lot of training of new and existing junior staff
that they don't fully appreciate the benefits of receiving training themselves.
Man: Mm... could be challenging for us then.
Woman: Yes. Whilst welcoming the efforts of senior management,
one of the marketing managers I spoke to was quite open about his and his colleagues' views...
he made the point that there was a widespread feeling that the motivation behind this new programme wasn't clear.
They thought it might be used as a way to assess their performance.
Because of that, they hadn't been able to make up their minds either way about whether they were in favour.
Man: OK, well, let's think about the content of the programme.
Woman: Right, well we must include sessions on the areas they've actually asked for.
Let's have a look... customer care and presentation techniques were certainly on their list.
Man: Didn't some of them mention negotiating skills as well?
Woman: OK, let's kick off with what they identified as their priority areas- so we could do presentation techniques this time round
and then put forward a proposal for sessions on negotiating skills and customer care and anything else they might want in the future.
Man: That sounds good. We'll go with that.
Woman: We should have more chance like that of fitting in with people's availability.