地道美语听力播客:突然收到天价账单怎么应对?
日期:2018-06-12 18:28

(单词翻译:单击)

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中英文本

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欲加强难度还请移步《地道美语听力播客(快速版)》

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Regina: Hello, this is Horizon. My name is Regina. How may I help you today?
雷吉纳:你好,这里是Horizon公司-1~&7+FA*IB=#]j|,CT。我叫雷吉纳G*~9.NsZ+]atksV。请问您有什么需要?
Bob: I’m calling to dispute my bill. There’s a billing error.
鲍勃:我打来是想投诉我的账单+dJCGJ#Pbcg-oCS。账单上有一项错误cnL!^#5JdIVjP_%3IiT@
Regina: Let me take a look at your statement. Your last bill was $650 and it is past due.
雷吉纳:我来看一下您说的情况h*fZ)8b~J(r3k|x](B。您的上一张账单为650美元并且是过期未付~GhAB~eHkD.lwG
Bob: It’s past due because this is the third time I’ve called to report the problem, but my bill still hasn’t been corrected. My bill is normally $65 a month.
鲍勃:过期未付是因为这是我第三次致电报告问题了,但是我的账单还没有更正过来bu.tIW-_.TF*txy[RdR。我的账单每月通常是65美元;3h5CY5oX2ZlFg

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Regina: I’m looking at your account and I don't see a record of any previous calls about this problem.
雷吉纳:我正在查看您的账户信息,我没有发现之前关于这项问题的投诉电话记录8ay6QT|M[2Cw
Bob: I called last week and the week before. Look, I just want to get this sorted out so I can pay my bill before my service is disconnected.
鲍勃:上周和上上周我曾经打过电话,kJ@&M_&_9_69hDM^^8。听着,我只是想把这件事弄清楚,好在所有的服务被切断前支付我的账单=4X4Uh^r!8
Regina: I understand. Your bill may reflect changes you’ve made to your usage plan, such as upgrading to a more expensive plan.
雷吉纳:我理解+~qPp5iX7x。但从您的账单来看,您的使用计划可能出现变更,例如升级到花费更加昂贵的计划YvozILfh)F4Q-k]cpc7
Bob: I’ve made no changes to my usage plan. I’ve had the same plan for eight months.
鲍勃:我没有改变我的使用计划Y|^65ZY;*F9-。8个月来我一直坚持着同样的计划2n759j!OSG
Regina: Your bill may also reflect overage charges if you went over your allotted minutes or data.
雷吉纳:如果您的时间或数据超出了规定限制,账单也会显示出超额的费用2IT[=_yPr_KL
Bob: I haven’t gone over my limit. Can my case be escalated so that I can speak with a supervisor?
鲍勃:我还没有超出过限额D;~Y;OQ9w4xzg8oeeD。能不能把我的投诉升级一下,我好跟主管直接谈谈?
Regina: Certainly, sir. Let me have a supervisor call you back when she’s available.
雷吉纳:当然可以Lv_=v(n9([]uGI]y。等主管有空,我会让主管给你回电GaW,MMPt5A1
Bob: Will that be today?
鲍勃:今天方便吗?
Regina: I can’t tell you that, sir.
雷吉纳:这我无法向您保证,先生w8RFt5l8_imO
Bob: I just hope she calls me back before my service is call ends.
鲍勃:我只是希望她能赶在截止日期前给我回电lr&PTV5psoF

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重点讲解

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1.take a look at 查看;检查

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例句:Let's take a look at some of the figures involved.

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让我们看一下涉及的一些数字.^%1GE5uI3|j8

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2.call back 回电;回收

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例句:The salesman will call back at any house he missed.

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那个推销员将重访他所怀念的每所房子mP#Uk9R#.8H

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3.go over 复习;超过

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例句:They worthy have been killed if the car had gone over the cliff.

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如果当时汽车翻落悬崖,他们就没命了^UE-o1p.2L4#

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4.past due 过期未付

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例句:Your account is way past due.

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你的户头过期未付太久了Z4ru=EA;iN@OuKD9+TP1

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重点单词
  • availableadj. 可用的,可得到的,有用的,有效的
  • havenn. 港口,避难所,安息所 v. 安置 ... 于港中,
  • disconnectedadj. 分离的;无系统的;不连贯的 v. 分离(dis
  • minutesn. 会议记录,(复数)分钟
  • statementn. 声明,陈述
  • reflectv. 反映,反射,归咎
  • previousadj. 在 ... 之前,先,前,以前的
  • disputev. 争论,争议,辩驳,质疑 n. 争论,争吵,争端
  • cliffn. 悬崖,峭壁
  • understandvt. 理解,懂,听说,获悉,将 ... 理解为,认为