地道美语听力播客:突然收到天价账单怎么应对?
日期:2018-06-12 18:28

(单词翻译:单击)

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中英文本

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欲加强难度还请移步《地道美语听力播客(快速版)》

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Regina: Hello, this is Horizon. My name is Regina. How may I help you today?
雷吉纳:你好,这里是Horizon公司6s8cEd=4ts[pT%^UEi^l。我叫雷吉纳SgasjUej|dXhBt;30*V。请问您有什么需要?
Bob: I’m calling to dispute my bill. There’s a billing error.
鲍勃:我打来是想投诉我的账单b^DK-1PWVfg^o。账单上有一项错误zTq;QlQYc1bqs_,jg
Regina: Let me take a look at your statement. Your last bill was $650 and it is past due.
雷吉纳:我来看一下您说的情况bOIuJ,tfL_tf0)mLaXZ。您的上一张账单为650美元并且是过期未付*gWbI(_D_=
Bob: It’s past due because this is the third time I’ve called to report the problem, but my bill still hasn’t been corrected. My bill is normally $65 a month.
鲍勃:过期未付是因为这是我第三次致电报告问题了,但是我的账单还没有更正过来^8rIhJtiaAECb。我的账单每月通常是65美元P!+qf05QJKuUaBSzIM.O

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Regina: I’m looking at your account and I don't see a record of any previous calls about this problem.
雷吉纳:我正在查看您的账户信息,我没有发现之前关于这项问题的投诉电话记录S~gLh@@Yus9tX
Bob: I called last week and the week before. Look, I just want to get this sorted out so I can pay my bill before my service is disconnected.
鲍勃:上周和上上周我曾经打过电话E&GaFOJCFK_[Hz5q。听着,我只是想把这件事弄清楚,好在所有的服务被切断前支付我的账单lmef^.B,X82f
Regina: I understand. Your bill may reflect changes you’ve made to your usage plan, such as upgrading to a more expensive plan.
雷吉纳:我理解LEcz_~q,cj&)u9。但从您的账单来看,您的使用计划可能出现变更,例如升级到花费更加昂贵的计划~FYC1[gN7[Br%#*n
Bob: I’ve made no changes to my usage plan. I’ve had the same plan for eight months.
鲍勃:我没有改变我的使用计划zMU5r+w1EEA79^mCv。8个月来我一直坚持着同样的计划M~c7=9^a4P^a
Regina: Your bill may also reflect overage charges if you went over your allotted minutes or data.
雷吉纳:如果您的时间或数据超出了规定限制,账单也会显示出超额的费用d3)w27cy*v0,zE4[nZX
Bob: I haven’t gone over my limit. Can my case be escalated so that I can speak with a supervisor?
鲍勃:我还没有超出过限额2_M9AB(j9SP%v@rE=HC。能不能把我的投诉升级一下,我好跟主管直接谈谈?
Regina: Certainly, sir. Let me have a supervisor call you back when she’s available.
雷吉纳:当然可以Bl12G0s-VtrEH05。等主管有空,我会让主管给你回电y56_A|Ux~@38Xi
Bob: Will that be today?
鲍勃:今天方便吗?
Regina: I can’t tell you that, sir.
雷吉纳:这我无法向您保证,先生aGk71dV%z2O7Hq-
Bob: I just hope she calls me back before my service is call ends.
鲍勃:我只是希望她能赶在截止日期前给我回电JbJe.aEbsCY4j

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重点讲解

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1.take a look at 查看;检查

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例句:Let's take a look at some of the figures involved.

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让我们看一下涉及的一些数字_mkI8nqFa4!nJ5=Y

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2.call back 回电;回收

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例句:The salesman will call back at any house he missed.

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那个推销员将重访他所怀念的每所房子ZSDITp+jvXB4B&[z

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3.go over 复习;超过

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例句:They worthy have been killed if the car had gone over the cliff.

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如果当时汽车翻落悬崖,他们就没命了f%jPl|xh~u]vPtS

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4.past due 过期未付

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例句:Your account is way past due.

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你的户头过期未付太久了nan6O(nr5CWz

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