Our company brought in a consultant to do sales training for our store. For some reason, we'd been getting some complaints from customers.
我们公司引进了一位顾问，为我们的商店训练销售人才 。由于某种原因，我们接到了顾客的一些投诉 。
Consultant: My job in this training is to help your store improve its customer satisfaction, so that it can attract and retain more customers. When you interact with customers, you represent this store. It is very important that, from the get-go, customers are greeted in a friendly and positive way.
顾问：我这次训练的任务就是帮助你们店提高顾客的满意度，这样才能吸引新顾客，留住老顾客 。你是代表这家店来与顾客打交道 。从一开始就要友好、主动地与顾客打招呼，这点很重要 。
Employee: Sometimes, people are really rude. They don't even say “hello” back.
员工：有时候，人们真的很粗鲁 。他们甚至连招呼都不回 。
Consultant: That may be true, but it's still your job to make them feel welcomed. Each customer should feel that a salesperson is attentive and trying to meet their needs.
顾问：也许是粗鲁，但让他们感到受欢迎仍是你分内的事 。每个顾客都希望销售人员是个细心，努力满足他们需求的人 。
Employee: Some of them don't even know what they want. They wander around and waste our time.
员工：有些人甚至不知道自己想要什么 。他们到处闲逛，浪费我们时间 。
Consultant: Part of your job is to help them define their needs, offer them options, and lead them to a decision. I know that you're not working on commission, but this is a very important part of your job.
顾问：帮助他们了解自身的需求、提供选择、诱导他们做决定也是你分内的事 。我知道你们只是受托代销，但这是你们工作中很重要的一部分 。
Employee: You mean I have to hold their hand the whole time they're in the store? Who am I, their mother?
Consultant: I can see that we have a lot of work to do. Let's get started.
顾问：看来我们还有许多工作要做 。我们开始吧 。