地道美语听力播客:处理员工抱怨
日期:2011-11-07 09:18

(单词翻译:单击)

情景对话

Asa: I don’t know how we got stuck with reviewing employee complaints. This has got to be the worst job ever!

Samantha: This is important work and somebody has to do it. Come on, let’s get started.

Asa: I think it’s bad for morale to allow employees to file complaints. We’re all overworked and underpaid, and most of us are burned out.

Samantha: How else are disgruntled employees going to voice their grievances?

Asa: Personally, I think it’s stupid for employees to put their complaints on paper. Aren’t they worried about retaliation from the management?

Samantha: I don’t think that’s going to happen. The whole point of having this system is to resolve any problems before they get blown out of proportion. It’s to everybody’s benefit to try to make this work.

Asa: On the contrary, I think it makes for a dysfunctional workplace: Employees thinking of things to complain about and the management with their backs up against the wall. I just don’t get it.

Samantha: No, I guess you don’t. If you don’t like how things are done around here, I’ve got a suggestion for you.

Asa: What?

Samantha: File a complaint.

词汇注释

get stuck with 无法摆脱; 与不喜欢的人在一起

complaint n.抱怨,诉苦

morale n. 士气, 民心

overworked adj.工作过度的

underpaid adj. 所得报酬过低的

burned-out 筋疲力竭的

disgruntled adj. 不满的; 不高兴的

voice v. 表达

grievance n. 不满, 不平

on paper 以书面形式

retaliation n. 报复

resolve v.解决

blown out of proportion 把事态搞大

on the contrary 相反

dysfunctional adj.不正常的

backs up against the wall 对抗
参考译文

Asa: 我真不知道我们是怎么处理员工的满肚子的怨言。这是我做过的最糟糕的工作。

Samantha: 这份工作很重要,必须有人负责。得了,我们开始吧。

Asa: 我认为容许员工将埋怨写出来对士气不利。我们都已经超负荷工作,而且薪水很低,我们中的大部分人都已经筋疲力竭了。

Samantha: 那么不满意的员工又能怎样来表达他们的不满呢?

Asa: 个人观点,我认为让员工将埋怨的话写在纸张很愚蠢。难道他们不担心管理层的报复吗?

Samantha: 我认为不会那样。运行这个系统的目的在于在员工把事情搞大前解决掉问题。每个人这么做对自己都有益处。

Asa: 恰恰相反,我认为这样形成了一个不正常的工作环境。员工都在想着抱怨的事和能对抗的管理。我不赞成。

Samantha: 不,我猜你不会不赞成,如果你不喜欢这里的事情处理的方式,我给你提个建议。

Asa: 什么建议?

Samantha: 把这些埋怨(的文件)归档。

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重点单词
  • contraryadj. 相反的,截然不同的 adv. 相反(地) n.
  • complainvi. 抱怨,悲叹,控诉
  • resolven. 决定之事,决心,坚决 vt. 决定,解决,分离,表
  • proportionn. 比例,均衡,部份,(复)体积,规模 vt. 使成比
  • benefitn. 利益,津贴,保险金,义卖,义演 vt. 有益于,得
  • dysfunctionaladj.
  • employeen. 雇员
  • grievancen. 委屈,冤情,苦况