I bought a new DVD player last weekend. When I got home and hooked it up, I realized that it was defective. I trudged back to the store to return it.
Clerk: Next, please.
Jeff: Hi, I bought this DVD player last Saturday and I'd like to return it.
Clerk: What's the reason for the return?
Jeff: It's not working properly.
Clerk: What's the matter with it?
Jeff: Well, several things. First of all, the remote doesn't work.
Clerk: Did you put batteries in it?
Jeff: Yes, of course, but it still didn't work. I couldn't change any of the functions on the display. It also doesn't fast forward when I'm playing a DVD. It rewinds but it won't fast forward while the picture is playing. On top of that, I couldn't get the closed caption feature to work.
Clerk: Okay, I see. Anything else?
Jeff: Yes, as you can see, the casing scratches very easily. I just took it out of the box and put it on my entertainment unit and I got all of these scratches.
Clerk: Oh, are you sure you didn't scratch it with your keys or set some things on top of it?
Jeff: No, I'm sure.
Clerk: Well, I'm sure that it's just a problem with this one player. I've never seen this with any of the models made by this brand. Do you have the receipt?
Jeff: Yes, here it is.
Clerk: Do you want to exchange it or return it?
Jeff: I'd like to return it.
Clerk: Okay, how did you pay for it?
Jeff: With a credit card.
Clerk: Can I see you card? Okay, I'll credit it back to your credit card. Can you fill out this form with your name and phone number, and sign at the bottom?
Clerk: Great. Here's your credit card back and $95 has been credited to your credit card. Anything else I can help you with?
Jeff: Oh, there is one more thing. Can you tell me if you carry iPod Nanos?
Script by Dr. Lucy Tse
背景链接：地道美语听力播客English as a Second Language Podcast (ESLPod)，是一家位于美国加州洛杉矶的英语教育研究机构推出的英文听力会话，于2005年7月23日首播， 主播Dr. Jeff McQuillan为南加州大学的语言学博士， 现专注于外国语学生的英语学习研究。该播客在iTunes store播客的教育子分类中，与Grammar Girl Just Vocabulary常居前三甲.